Agent acquisition and management firm
Description
SELECTION OF CONSULTING FIRMS BY THE WORLD BANK GROUP
REQUEST FOR EXPRESSION OF INTEREST (EOI)
Electronic Submissions through
WBGeProcure RFx Now
ASSIGNMENT OVERVIEW
Assignment Title: AGENT ACQUISITION AND MANAGEMENT FIRM
Assignment Countries:
Mozambique
ASSIGNMENT DESCRIPTION
IFC seeks to recruit a Mobile Money Agent and Customer Acquisition, Training, and Management firm for a period of 10 months to effectively:
1.
Identify and register new Customers
2.
Promote the value proposition to attract new customers, reactivate dormant customers and increase activity promoting merchant payments.
3.
Identify, recruit, enroll, train, and supervise new agents
4.
Reactivate dormant agents and give support.
5.
Increase transactional activity for agents
ELIGIBILITY
Eligibility restrictions apply:
The firm should meet the following criteria:
โข At least 7 yearsโ experience in mobile money agent/customer/merchant acquisition activities in Sub-Saharan Africa (direct experience in Vodacom Mozambique would be an advantage).
โข Senior team members with extensive experience in commercial development, mobile money ecosystem creation and monitoring.
โข Ability to mobilize and supervise a large field sales team to support this work.
โข Good knowledge of the telecommunication and mobile money sectors in Vodacom Mozambique.
โข Ability to deploy a digital field force management solution/platform that helps with planning, execution of field visits and reporting. The system should have adequate data security, access control and administrative dashboards. The platform should also deliver automated/digital agent network management tools and processes for Vodacom M-pesa agent management team.
โข Fluency in English and team membersโ ability to local Mozambiquan languages will be an added advantage.
SUBMISSION REQUIREMENTS
The World Bank Group invites eligible firms to indicate their interest in providing the services.
Interested firms must provide information indicating that they are qualified to perform the services (brochures, description of similar assignments, experience in similar conditions, availability of appropriate skills among staff, etc. for firms; CV and cover letter for individuals).
Please note that the total size of all attachments should be less than 5MB. Firms may associate to enhance their qualifications unless otherwise stated in the solicitation documents. Where a group of firms associate to submit an EOI, they must indicate which is the lead firm. If shortlisted, the firm identified in the EOI as the lead firm will be invited to the request for proposal (RFP) phase.
Expressions of Interest should be submitted, in English, electronically through
WBGeProcure RFx Now
NOTES
Following this invitation for EOI, a shortlist of qualified firms will be formally invited to submit proposals. Shortlisting and selection will be subject to the availability of funding.
Only those firms which have been shortlisted will be invited to participate in the RFP phase. No notification or debrief will be provided to firms which have not been shortlisted.
If you encounter technical difficulties while uploading documents, please send an e-mail to the Help Desk at
corporateprocurement@worldbank.org
prior to the submission deadline.
About This Opportunity
This is a consulting contract in the governance and public administration sector. Located in Mozambique, Africa, this opportunity is open to firms and consortiums. Proposals must be submitted before May 6, 2026.
Published through WB eGP - World Bank e-Government Procurement, a multilateral development bank that follows standardized international procurement guidelines. Projects funded by multilateral institutions are generally open to international bidders from eligible member countries for consulting in the governance and public administration sector. Consulting assignments are typically evaluated with a strong emphasis on the technical proposal, including the methodology and qualifications of key experts. Shortlisted firms may be invited to submit financial proposals in a second stage. Interested parties should review the full documentation on the original source before submitting their proposal.