NRC tender for Psychosocial Support Services
Description
NRC Tender Ref. # FWA-PSS-2026 (24th April 2026)
Psychosocial Services
Global announcement:
NRC seeks to establish one or several long term (max. 4 years) global framework agreement(s) to allow our staff around the world to access relevant and high-quality psychosocial support services. NRC is looking for a service provider/s capable of providing psychosocial support services to staff of varying cultural backgrounds, located in multiple time zones, across the globe.
NRC is an international non-governmental organization (iNGO) working with displacement-affected people in 40 countries worldwide, where we help save lives and rebuild futures. We deliver high-quality aid where needs are greatest. When we started our relief efforts after World War II, humanitarian needs were critical. They still are – and we are still there, protecting people forced to flee and supporting them as they build a new future. Today, we work in both new and protracted crises to provide camp management, food assistance, clean water, shelter, legal aid, and education.
Around 9 200 humanitarians work with the Norwegian Refugee Council. The majority of NRC’s staff are employed locally to work in our countries of operation (based in Regions, Country Offices or Area/Sub Offices), and a smaller number work for Head Office, mostly based in Oslo, or other locations in Europe or where NRC has a presence. Many of our colleagues were once themselves fleeing their homes.
To know more about NRC and our programs, please visithttps://www.nrc.no/.
This tender is comprised of 1 lot and will result into one or several long term (max. 4 yrs) Framework Agreement/s with one or more service provider/s.
Requirements & expertise:
As a Psychosocial Support service provider, you should:
A licenced clinician or psychosocial practitioner should always be available to respond to the most critical requests.
Provide the service in English as a standard means of communication. In addition, have psychosocial practitioners capable of providing the service in at least one (1) of the following languages: French, Arabic, Spanish.
Ensure confidentiality of consultations and data protection to a medical professional level, following GDPR standards.
When informed by NRC of a specific crisis or emergency situation, the company should be in position to provide rapid support to take emergency requests/calls.
NRC is also interested in additional services such as:
Psychoeducation – trainings or webinars
Pre- and post-deployment consultations
Preventive sessions focused on preparing staff for potential crisis situations
Critical incident response for individuals and groups
Resilience checks
E-learning courses on topics covered by this bid
Group sessions on general staff wellbeing, e.g. stress handling, topics related to mental health
Be registered and incorporated as psychosocial support service providers, for at least seven (7) years.
Proven experience in providing the requested service for clients with a size similar to NRC’s.
Proven experience and knowledge of the humanitarian working environments and missions.
Proven ability to serve culturally diverse clients across the globe, in different time zones.
The capacity to handle and protect data according to the highest industry standards.
Provide a formal declaration confirming that all clinicians are appropriately licensed/registered with a recognized professional body in their country of practice (or meet equivalent standards where formal licensing systems do not exist), and that the bidder has systems in place to verify, maintain, and renew these credentials. The bidder must be able to provide copies of licenses upon request.
Access to the tender package:
Register, andreceive the full tender package, using our form online by following (or copy/paste) this link :https://forms.cloud.microsoft/e/dZ0z74vY0u
Deadline for submissions:
Submit your bidbefore May 24th, 2026 – 23h59 (Oslo Time), by email to the address specified in the tender package (invitation to bid).
About This Opportunity
This is a supplies contract in the Humanitarian Aid, health and medical services, education and training, water and sanitation, agriculture and food security, environment and climate, information and communication technology and governance and public administration sectors. Located in Regional, Asia, this opportunity is open to firms and consortiums. Proposals must be submitted before May 24, 2026.
Published through Inter-Agency Procurement Group, a non-governmental organization with its own procurement policies. NGO contracts often prioritize demonstrated sector expertise and experience in development contexts for the supply of goods in the Humanitarian Aid sector. Supply contracts typically require bidders to demonstrate product compliance with technical specifications, delivery capacity, and relevant certifications. Interested parties should review the full documentation on the original source before submitting their proposal.