Position K-2: Account Manager – Uganda

Aninver Development Partners SL (www.aninver.com) is looking for a Position K-2: Account Manager for a consultancy assignment financed by National Information Technology Authority-Uganda in Uganda.

Aninver Development Partners is preparing a proposal for a consulting assignment with the National Information Technology Authority-Uganda (NITA-U) in Uganda, supported by the International Development Association (IDA). The initiative aims to implement a structured downstream change management programme to enhance digital public service adoption and utilization across selected e-Government services under the digital acceleration project.

Despite significant investments in digital infrastructure and e-government platforms, citizen and institutional adoption often lag behind deployment. To address the behavioral, organizational, and operational bottlenecks hindering full utilization, we are seeking an expert Account Manager to join our team and drive successful client relationships, project coordination, and programme delivery across targeted public sector entities.

Aninver is preparing a proposal for this assignment. The selected expert will be part of the proposed team; the engagement is conditional on the contract being awarded to Aninver. The full Terms of Reference for the position are shared with shortlisted candidates.

Objectives of the assignment

• Enhance digital public service adoption and utilization across selected e-Government services in Uganda.
• Conduct comprehensive stakeholder engagement and strategic communications to drive awareness and adoption.
• Build institutional capacity and organizational readiness across targeted public sector entities.
• Support the operationalization of digital platforms through targeted training and learning interventions.
• Conduct post-implementation impact assessments to measure digital public service adoption and utilization.

Scope of work

• Conduct stakeholder analysis, map key actors across targeted public sector entities, and execute structured engagement plans.
• Design and deploy strategic communication campaigns, public awareness programmes, and multi-channel messaging.
• Assess organizational readiness, design institutional strengthening interventions, and establish change champion networks.
• Develop training materials, curricula, user guides, and capacity-building programmes for end-users and administrators.
• Set up monitoring mechanisms, track adoption metrics, and conduct post-implementation impact assessments.

Your role as Position K-2: Account Manager

• Manage client relationships and coordinate project activities closely with NITA-U and participating public institutions.
• Oversee the day-to-day delivery of account management tasks and ensure alignment with project objectives and timelines.
• Support the delivery of large-scale ICT and digital transformation initiatives across multiple ministries, departments, agencies, and local governments.
• Coordinate cross-functional inputs from team specialists to ensure coherent downstream change management implementation.
• Facilitate stakeholder engagement activities and off-site workshops or on-site capacity-building interventions.
• Monitor project progress, address operational bottlenecks, and report on account performance and delivery milestones.

Requirements

• Education: Bachelor's degree in Business Administration, Project Management, Information Systems, Public Administration, or a related field from a recognized institution
• At least 7 years of professional experience in account management, client relationship management, project coordination, or programme delivery, with at least 2 years supporting large-scale ICT or digital transformation initiatives

Desirable

• Prior experience working on digital acceleration or e-government projects in East Africa.
• Familiarity with International Development Association (IDA) or World Bank project procedures and standards.

An organized and client-focused Account Manager with at least 7 years of professional experience in project coordination and client relations, specifically bringing a strong background in supporting large-scale ICT or digital transformation initiatives within public sector environments.

Assignment details

• Location: Uganda
• Financed by: National Information Technology Authority-Uganda
• Contract: individual consultancy (conditional on award)

About Aninver Development Partners

Aninver is an international development consulting firm headquartered in Spain. It supports governments, development banks, UN agencies and bilateral donors with feasibility studies, technical assistance, evaluations and capacity building across Africa, Latin America, the Caribbean, Europe, the Caucasus, Central Asia and Asia-Pacific, working with a network of international and national experts.

Why apply

• Join a multidisciplinary team on a National Information Technology Authority-Uganda-financed project in Uganda.
• Individual consultancy: flexible, output-based engagement with an experienced proposal team.
• Your CV stays in Aninver's expert network for future assignments that match your profile.

How to apply

Sign in (or create a free account) and upload your CV in English. Add your LinkedIn profile, indicative daily rate and availability to speed up the assessment. Aninver will contact the shortlisted candidates.

Frequently asked questions

Is the position confirmed? The engagement depends on the contract being awarded to Aninver. Shortlisted experts are included in the proposal with their consent.

Can I apply if I am not based in the country? Yes, unless the requirements say otherwise; relevant regional experience is an asset.

What happens with my CV? It is used to assess your fit for this and future positions and is not shared with third parties without your consent.