Provision of specialized services for the design, development, and support of an integrated IVR system for the HEDNO customer service call center
This tender has been awarded
Awarded to Uni Systems συστήματα πληροφορικής μονοπρόσωπη ανώνυμη εμπορική εταιρία; KPMG ΣΥΜΒΟΥΛΟΙ ΜΟΝΟΠΡΟΣΩΠΗ Α.Ε. — €8,216,900
About This Opportunity
TranslatedSpecialized services for designing, developing, and supporting an integrated IVR system for the HEDNO customer service call center.
This is a services contract in the information and communication technology sector. Located in Greece, Europe, this opportunity is open to firms and consortiums, with an estimated budget of EUR 12.3 million.
Published through TED - Tenders Electronic Daily (EU), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.
Description
Original language: GreekΠαροχή εξειδικευμένων υπηρεσιών για τον σχεδιασμό, ανάπτυξη και υποστήριξη ολοκληρωμένου συστήματος IVR του τηλεφωνικού κέντρου εξυπηρέτησης πελατών ΔΕΔΔΗΕ
Data provenance
This notice is sourced from TED - Tenders Electronic Daily (EU) and was originally published on April 7, 2026. Last refreshed 51 days ago. Original language: Greek. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About Διαχειριστής Ελληνικού Δικτύου Διανομής Ηλεκτρικής Ενέργειας Α.Ε. (ΔΕΔΔΗΕ)
Διαχειριστής Ελληνικού Δικτύου Διανομής Ηλεκτρικής Ενέργειας Α.Ε. (ΔΕΔΔΗΕ) has issued 19 procurement notices on BidsFactory, including 6 currently open and 9 awarded contracts. Activity concentrates in Information & Communication Technology, Culture, Heritage & Tourism, and General Supplies & Services. All notices are published for Greece. Notices are distributed via TED - Tenders Electronic Daily (EU). Most recent publication: June 24, 2026.
Frequently asked questions about this tender
How can I submit a bid?
Visit TED - Tenders Electronic Daily (EU) to access the full notice, required documents, and submission instructions provided by the contracting authority.
Is this tender still open?
No — the contract has already been awarded to Uni Systems συστήματα πληροφορικής μονοπρόσωπη ανώνυμη εμπορική εταιρία; KPMG ΣΥΜΒΟΥΛΟΙ ΜΟΝΟΠΡΟΣΩΠΗ Α.Ε.. The award notice is archived on BidsFactory for transparency and market intelligence.
Who is the contracting authority?
This notice was issued by Διαχειριστής Ελληνικού Δικτύου Διανομής Ηλεκτρικής Ενέργειας Α.Ε. (ΔΕΔΔΗΕ) in Greece. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
How much was the contract awarded for?
Uni Systems συστήματα πληροφορικής μονοπρόσωπη ανώνυμη εμπορική εταιρία; KPMG ΣΥΜΒΟΥΛΟΙ ΜΟΝΟΠΡΟΣΩΠΗ Α.Ε. was awarded the contract for €8,216,900. The figure reflects the value disclosed by the contracting authority in the award notice.
Where will the contract be performed?
The contract is for delivery in Greece. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
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