Tenders/Tender for the project of developing an AI-powered voice agent platform and knowledge management for citizen services

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Tender for the project of developing an AI-powered voice agent platform and knowledge management for citizen services

Auto-translated from Arabic

Original title: العطاء الخاص بمشروع تطوير منصة الوكلاء الصوتيين بالذكاء الاصطناعي وإدارة المعرفة لخدمات المواطنين

وزارة الاقتصاد الرقمي والريادة

Published: Sep 24, 2026

Updated: Sep 27, 2026

Source: joneps_jo

About This Opportunity

This is a services contract in the information and communication technology and governance and public administration sectors, with a focus on Software and artificial intelligence. Located in Jordan, Middle East & North Africa, this opportunity is open to firms and consortiums.

Published through JONEPS Jordan, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.

Description

Original language: Arabic

This tender from Jordan, sourced via joneps_jo, concerns a project focused on developing an AI-powered Voice Agent platform and a knowledge management system for citizen services. This is a technology-driven procurement aimed at enhancing public service delivery through advanced digital solutions. The scope likely involves the design, development, implementation, and potentially ongoing support of an artificial intelligence system capable of understanding and responding to citizen inquiries via voice, integrated with a comprehensive knowledge base. Typical requirements include expertise in natural language processing (NLP), speech recognition and synthesis, AI development, database management, and knowledge engineering. The platform should be scalable, secure, and user-friendly. Bidders are expected to propose innovative solutions that can significantly improve the efficiency and accessibility of citizen services. The contracting authority will likely evaluate proposals based on the proposed technical architecture, the vendor's experience in AI and citizen service solutions, project management capabilities, data security protocols, and cost-effectiveness. Companies specializing in AI, chatbot development, and digital transformation for public services are encouraged to bid.

Data provenance

This notice is sourced from JONEPS Jordan and was originally published on September 24, 2026. Last refreshed today. Original language: Arabic. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About وزارة الاقتصاد الرقمي والريادة

وزارة الاقتصاد الرقمي والريادة has issued 73 procurement notices on BidsFactory, including 2 currently open and 0 awarded contracts. Activity concentrates in Information & Communication Technology, Governance & Public Administration, and Construction & Civil Works. All notices are published for Jordan. Notices are distributed via JONEPS Jordan. Most recent publication: September 24, 2026.

Frequently asked questions about this tender

What type of contract is this?

This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

Where will the contract be performed?

The contract is for delivery in Jordan. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit JONEPS Jordan to access the full notice, required documents, and submission instructions provided by the contracting authority.

Who is the contracting authority?

This notice was issued by وزارة الاقتصاد الرقمي والريادة in Jordan. The authority is responsible for evaluating bids, awarding the contract, and managing performance.