Yashio City Child and Child-Rearing Support Project Operation Contract Public Solicitation for Proposals

Yashio City Child and Child-Rearing Support Project Operation Contract Public Solicitation for Proposals
1 Attached Document: Yashio City Child and Child-Rearing Support Project Operation Contract Specifications The content and scope of work to be performed by the contractor of the Yashio City Child and Child-Rearing Support Project shall be as specified in these specifications. 1. Work Name: Yashio City Child and Child-Rearing Support Project Operation Contract 2. Contract Period: From October 1, 2026 to September 30, 2029 3. Location: Within the Ose 1-chome to 6-chome area of Yashio City (within a radius of approximately 200m from Yashio Station) 4. Purpose: These specifications aim to define the content and method of performance for the work to be carried out by the contractor of the Yashio City Child and Child-Rearing Support Project (Community Child-Rearing Support Center Project, User Support Project (Basic Type), Family Support Center Project, Home Start Project). 5. Contract Content: Based on the Yashio City Children's Plan, implement the following four projects within the same facility: Community Child-Rearing Support Center Project as stipulated in Article 59, Paragraph 9 of the Child and Child-Rearing Support Act, User Support Project (Basic Type) based on Article 59, Paragraph 1 of the Child and Child-Rearing Support Act (hereinafter referred to as "User Support Project (Basic Type)"), Child-Rearing Support Activity Support Project as stipulated in Article 59, Paragraph 12 of the Child and Child-Rearing Support Act (hereinafter referred to as "Family Support Center Project"), and Home Start (Home Visit Child-Rearing Support) Project (hereinafter referred to as "Home Start Project"). 6. Community Child-Rearing Support Center Project (1) Basic Concept for Community Child-Rearing Support Center Project: Operate the community child-rearing support center in accordance with the following items. ① Comply with the Child Welfare Act and other relevant laws and regulations, and manage the facility with a full understanding of their purpose. 2② Reflect users' opinions in management and operation to enhance user satisfaction. ③ Strive for efficient operation, cost reduction, and improvement of user convenience. When introducing new operational methods, consult with the city. ④ Do not subcontract the operational work. ⑤ Handle complaints fairly and promptly. (2) Compliance with Laws and Regulations, etc.: When operating the community child-rearing support center, comply with the following laws and regulations related to community child-rearing support centers, in addition to these specifications. If laws are revised or relevant notices are issued during the contract period, the corresponding policies and timelines will be determined in consultation with the city. ① Child Welfare Act ② Child and Child-Rearing Support Act ③ Guidelines for the Implementation of Community Child-Rearing Support Center Projects ④ Yashio City Guidelines for the Implementation of Community Child-Rearing Support Center Projects ⑤ Guidelines for the Establishment and Operation of Community Child-Rearing Consultation Institutions ⑥ Other relevant laws and regulations and notices related to community child-rearing support center projects. (3) Project Start Date, Opening Date, and Opening Hours: ① Start Date: Thursday, October 1, 2026 ② Opening Date: Daily, except for the New Year holidays (December 29 to January 3). ③ Opening Hours: 10:00 AM to 4:00 PM. ④ This does not apply if the Mayor deems it unavoidable due to special circumstances. (4) Work to be Performed by the Contractor: The scope of work is as follows. ① Operation of the play area. ② Maintenance and management of the play area's facilities. ③ Other work necessary for the operation and maintenance of the play area. (5) Staffing: ① Employ at least 3 full-time staff members who are motivated to support child-rearing families and have knowledge of child-rearing. However, for consultation and guidance on childcare and child-rearing, at least one person with a childcare worker qualification and experience, and who is familiar with local child-rearing circumstances, must be employed. 3② At least 2 full-time staff members must be present at all times during the play area's opening hours. (6) Work Content: ① Basic Services: a. Providing a place for child-rearing families to interact and promoting interaction. (a) Implement community support activities such as establishing a place for child-rearing families to easily and freely interact, and deepening interaction among child-rearing families. (b) Keep the play area open at all times during opening hours. Also, inform users that it is open at any time during opening hours. b. Providing consultation and support for child-rearing, etc. (a) Provide consultation and support for child-rearing families who have concerns or worries about child-rearing at any time during the play area's opening hours. (b) During opening hours, staff members will provide consultation on child-rearing, etc. at any time. Also, inform users that this service is available. (c) Cooperate with the city and related organizations as necessary for child-rearing consultations, etc. (d) When providing consultation, take measures to protect the privacy of the consultant, such as using a separate room if necessary. c. Providing local child-rearing related information. (a) Provide various local childcare and child-rearing information that child-rearing families need. (b) Post or display information such as introductions to various childcare services, information on local medical institutions and parenting circles, and event announcements in easily visible locations for users. d. Conducting workshops, etc. on child-rearing and child-rearing support. (a) Conduct workshops, etc. on child-rearing and child-rearing support for child-rearing families, etc., at least once a month. Also, request instructors as needed. (b) Conduct physical measurements at least once a month. e. Other work deemed necessary by the Mayor. (7) Maintenance and Management of Play Area Facilities and Equipment: ① Facilities and Equipment: a. The contractor shall manage the play area's facilities, equipment, and goods with the diligence of a good administrator. 4b. Constantly grasp the current status of the play area's facilities and equipment, pay attention to their maintenance and preservation, and suitability for use, and always keep track of the equipment. c. If equipment is damaged or lost due to use, it must be replaced, and must be maintained so as not to impede its use. d. Play equipment must be managed with particular attention to safety and hygiene, and repaired or disposed of if necessary. However, the city's consent must be obtained. e. When the contractor procures items for the contracted work, and the contracting entity pays the contract fee, the ownership of such items shall belong to the contracting entity. f. When the contractor procures items as stipulated in the preceding paragraph, they must promptly report to the contracting entity and prepare a list of used equipment in accordance with Article 11 of the Yashio City Property Regulations. ② Facility Maintenance: Perform the following maintenance work within the facility and report to the city as necessary. a. Cleaning within the facility. b. Disinfection of toys, etc. c. Locking of the facility. d. Other items designated by the Mayor. (8) Actual Cost Collection from Guardians: If collecting actual costs from guardians, the type and amount of items subject to collection must be approved by the city in advance. (9) Disaster and Accident Countermeasures: ① The contractor shall be responsible for disasters and accidents caused by the contractor's service provision methods or employee actions. ② Create an emergency response manual and an emergency contact list. ③ The contractor shall be responsible for enrolling in liability insurance for the play area. (10) Reporting of Accidents, etc.: ① If any of the following events occur, the contractor must immediately report the situation to the city in writing. a. Injury, death, or other accident to a user. 5b. Damage to facilities and equipment due to disaster or accident. ② Notwithstanding the provisions of the preceding paragraph, the contractor must take necessary measures immediately upon discovery of any accident within the play area or any accident involving users within the facility, regardless of whether insurance benefits are applicable. (11) Fire Prevention and Evacuation: Respond to the following matters regarding fire prevention and evacuation at the play area. ① Matters related to fire prevention organizations and drills. ② Matters related to handling fire discoveries. ③ Matters related to handling fires. ④ Matters related to the removal of important items. ⑤ Other matters deemed necessary. (12) Crime Prevention Measures: Ensure thorough user identification and establish necessary systems to ensure user safety, such as using panic alarms against intruders. Also, conduct necessary drills to enable prompt and accurate reporting to the police and other relevant organizations in case of harm to users. Furthermore, create a crime prevention manual and report it to the city. (13) Staff Management: ① Provide training to staff to improve their quality in child-rearing support services. ② Conduct health check-ups for staff and strive to prevent harm to users and service workers. (14) Submission of Employment Rules, etc.: The city may request the contractor to submit employment rules, salary regulations, etc. (15) Handling of Personal Information: When managing and operating the play area, personal information handled must be treated appropriately in accordance with the spirit of the Yashio City Personal Information Protection Ordinance. Special care must be taken when handling electronic data. (16) Information Provision, etc.: ① Actively provide child-rearing information to users and communicate with them. ② Actively respond to individual childcare consultations. ③ Issue schedules, etc., and strive to provide information to users. (17) Complaint Resolution: ① Establish complaint resolution regulations and appoint a complaint resolution officer to appropriately handle complaints from users. ② Report the details of complaints and their resolution to the city promptly verbally. Also, compile complaints by type and resolution by type and report them to the city regularly. (18) Reporting and On-site Inspection: ① The contractor must prepare a business report, etc., within 5 days after the end of each month and submit it to the Mayor. ② The city may request the contractor to report on the status of management and operations. The city may also conduct on-site inspections as necessary. (19) Exchange and Information Sharing: The contractor shall exchange information with staff of play areas within the city at least once a year. (20) Public Relations: The contractor shall post information about the play area's schedule and implemented services on the contractor's website, and create and distribute brochures, flyers, etc., to publicize them to users. (21) Division of Roles between Contractor and Contracting Entity: | Item | Contractor | Contracting Entity | |---|---|---| | Operation of play area (user guidance, service implementation, document creation, etc.) | ○ | | | Maintenance of play area (cleaning, hygiene management, facility/equipment inspection, consumables management and expenditure, utility costs, etc.) | ○ | | | Safety and health management of play area | ○ | | | Response to users due to leakage of personal information of users, etc. obtained in relation to work, etc. | ○ | | | Security of play area | ○ | | | Liability for damages | △ | ○ | | Liability insurance for play area users | ○ | | | Response to disasters and emergencies | ○ | ○ | | Restoration of damage to facilities due to accidents, fires, etc. | 〇 | | | Public relations (publicity, website, etc.) | ○ | ○ | * △ refers to cases attributable to the contractor's own responsibility. (22) Matters to be Observed During Work Implementation: When carrying out the play area operation services, observe the following matters to ensure smooth and efficient implementation. ① The contractor shall have the obligation to operate the facility in good condition at all times. ② In the event of a disaster during operations, the contractor shall ensure the safety of users and promptly report the results to the Mayor. (23) Confidentiality Obligation: The contractor shall protect personal information and handle it in compliance with laws and regulations. Take sufficient care in managing information, such as preventing loss or theft of documents related to personal information and leakage of information to third parties, and do not use it for personal gain. This obligation shall continue even after the contract period ends. (24) Consultation: If any doubts arise regarding the content or processing of the contractor's work, other than those specified in these specifications, they shall be determined through consultation with the city. (25) Other: ① Changes (excluding minor changes), suspension, or abolition of the project content require the Mayor's approval. ② If the project is not completed within the planned period or if its execution becomes difficult, the contractor must promptly report to the Mayor and follow their instructions. ③ Upon expiration of the contract period or cancellation of the contract, the contractor must promptly organize the affairs related to the play area and hand them over to the city. ④ This project shall be conducted in accordance with the guidelines for the Child and Child-Rearing Support Grant, etc. 7. User Support Project (Basic Type) (1) Basic Concept for User Support Project (Basic Type): Operate the User Support Project (Basic Type) in accordance with the following items. ① Comply with the Child and Child-Rearing Support Act and other relevant laws and regulations, and operate with a full understanding of their purpose. ② Reflect users' opinions in management and operation to enhance user satisfaction. ③ Strive for efficient operation, cost reduction, and improvement of user convenience. When introducing new operational methods, consult with the city. ④ Do not subcontract the operational work. ⑤ Handle complaints fairly and promptly. (2) Compliance with Laws and Regulations, etc.: When operating the User Support Project (Basic Type), comply with the following laws and regulations related to the User Support Project (Basic Type), in addition to these specifications. If laws are revised or relevant notices are issued during the contract period, the corresponding policies and timelines will be determined in consultation with the city. ① Child Welfare Act ② Child and Child-Rearing Support Act ③ Guidelines for the Implementation of User Support Projects ④ Yashio City Guidelines for the Implementation of User Support Projects ⑤ Guidelines for the Establishment and Operation of Community Child-Rearing Consultation Institutions ⑥ Other relevant laws and regulations and notices related to user support projects. (3) Project Start Date, Opening Date, and Opening Hours: ① Start Date: Thursday, October 1, 2026 ② Opening Date: Mondays to Fridays, excluding the New Year holidays (December 29 to January 3). Holidays will be open. ③ Opening Hours: 10:00 AM to 4:00 PM. ④ This does not apply if the Mayor deems it unavoidable due to special circumstances.