Technical Support Services for Licensed Software "Module for Processing Inquiries with Deferred Performer Work"

This tender is for the procurement of technical support services for a specific piece of licensed software titled "Module for Processing Inquiries with Deferred Performer Work". The services required fall under CPV code 72250000-2, which covers "System and support services". The procuring entity, the Communal Budgetary Institution "Contact Center of Kyiv City", is seeking to ensure the continued functionality and optimal performance of this critical software. The scope of work likely includes troubleshooting, software updates, maintenance, and potentially user support related to the "Module for Processing Inquiries with Deferred Performer Work". This module appears to be a specialized system designed for managing inquiries where the execution of tasks by the performer is deferred. Ensuring robust technical support is crucial for the efficient operation of the Contact Center's services. Bidders are expected to demonstrate their expertise in providing technical support for similar software solutions and to meet the specific requirements outlined in the tender documentation. The objective is to maintain the reliability and effectiveness of the software system.

This is a services contract in the information and communication technology sector, with a focus on IT support. Located in Ukraine, Europe, this opportunity is open to firms and consortiums, with an estimated budget of UAH 586,000.

Published through ProZorro Ukraine, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.