Technical support services for the licensed software "Text Material Processing Module" for the applicant relationship management system, provision of legal assistance to Kyiv residents by the Communal Budgetary Institution "Kyiv City Contact Center"
About This Opportunity
TranslatedThis tender is for the provision of technical support services for the licensed software "Text Material Processing Module." This software is integral to the Applicant Relations Management System used by the Communal Budgetary Institution "Kyiv City Contact Center." The services required include maintaining the functionality and performance of the software, addressing any technical issues that may arise, and ensuring its smooth operation. The system is utilized to manage relations with applicants and to provide legal assistance to the residents of Kyiv. The CPV code for this procurement is 72250000-2, which covers "System and support services." The "Kyiv City Contact Center" is the procuring entity, seeking a qualified service provider to ensure the reliability and efficiency of their critical software infrastructure. The contract will focus on the technical aspects of software maintenance and support, ensuring that the Contact Center can effectively deliver its services to the public.
This is a services contract in the information and communication technology sector, with a focus on IT support. Located in Ukraine, Europe, this opportunity is open to firms and consortiums, with an estimated budget of UAH 549,000.
Published through ProZorro Ukraine, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.
Description
Auto-translated from ukTechnical support services for the licensed software "Text Material Processing Module" for the applicant relationship management system, provision of legal assistance to Kyiv residents by the Communal Budgetary Institution "Kyiv City Contact Center" (System and support services) [CPV: 72250000-2]
Procuring entity: Communal budgetary institution "Kyiv City Contact Center"
Data provenance
This notice is sourced from ProZorro Ukraine and was originally published on March 16, 2026. Last refreshed 8 days ago. Original language: uk. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About Комунальна бюджетна установа "Контактний центр міста Києва"
Комунальна бюджетна установа "Контактний центр міста Києва" has issued 29 procurement notices on BidsFactory, including 0 currently open and 13 awarded contracts. Activity concentrates in Information & Communication Technology, General Supplies & Services, and Security, Defense & Justice. All notices are published for Ukraine. Notices are distributed via ProZorro Ukraine. Most recent publication: July 25, 2026.
Frequently asked questions about this tender
How can I submit a bid?
Visit ProZorro Ukraine to access the full notice, required documents, and submission instructions provided by the contracting authority.
Is this tender still open?
No — the contract has already been awarded to ФОП "ЦУПРІЙ ІГОР КОСТЯНТИНОВИЧ ". The award notice is archived on BidsFactory for transparency and market intelligence.
Who is the contracting authority?
This notice was issued by Комунальна бюджетна установа "Контактний центр міста Києва" in Ukraine. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
How much was the contract awarded for?
ФОП "ЦУПРІЙ ІГОР КОСТЯНТИНОВИЧ " was awarded the contract for UAH 543,300. The figure reflects the value disclosed by the contracting authority in the award notice.
Where will the contract be performed?
The contract is for delivery in Ukraine. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
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