Technical Support Services for Licensed Software «Feedback Department Appeal Processing Module»

This tender seeks technical support services for licensed software, specifically the «Feedback Department Appeal Processing Module». The procurement is being conducted by the Communal Budgetary Institution "Kyiv City Contact Center". The scope of services falls under the category of systems and support, with a Common Procurement Vocabulary (CPV) code of 72250000-2. The objective is to ensure the continuous and effective operation of the appeal processing software, which is crucial for managing citizen feedback and inquiries received by the Kyiv City Contact Center. The services likely include software maintenance, troubleshooting, bug fixing, updates, and potentially user support to ensure the module functions optimally. This contract is essential for maintaining efficient communication channels between the city administration and its residents, facilitating timely resolution of issues and collection of valuable feedback for service improvement. The duration and specific deliverables will be detailed in the tender documentation.

This is a services contract in the information and communication technology sector, with a focus on IT support and Enterprise Systems. Located in Ukraine, Europe, this opportunity is open to firms and consortiums, with an estimated budget of UAH 487,000.

Published through ProZorro Ukraine, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.