Software packages for the Contact Center software and hardware complex

Auto-translated from uk

Original title: Пакети програмного забезпечення програмно-апаратного комплексу Контактного центру

ВІЙСЬКОВА ЧАСТИНА 2428

Published: Apr 8, 2026

Updated: Jun 23, 2026

Source: prozorro_ua

This tender has been awarded

Awarded to ТОВ Віннком Україна — UAH 5,703,207

Browse open General Supplies & Services tenders in Ukraine

About This Opportunity

Translated

Procurement of software packages for a Contact Center, including Customer Maintenance Support for Smiddle Manager Core and Recording Core.

This is a supplies contract in the general supplies sector. Located in Ukraine, Europe, this opportunity is open to firms and consortiums, with an estimated budget of UAH 5.7 million.

Published through ProZorro Ukraine, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for the supply of goods in the general supplies sector. Supply contracts typically require bidders to demonstrate product compliance with technical specifications, delivery capacity, and relevant certifications. This contract has already been awarded. The information is published for transparency and market intelligence purposes.

Description

Original language: uk

Примірник програмного забезпечення Customer Maintenance Support for Smiddle Manager Core, 3 Years (CMS-ADM-DPS-3Y), або еквівалент (Пакети програмного забезпечення для обміну інформацією) [CPV: 48516000-8]; Примірник програмного забезпечення Customer Maintenance Support for Smiddle Recording Core, 3 Years (CMS-REC-CORE-DPS-3Y), або еквівалент (Пакети програмного забезпечення для обміну інформацією) [CPV: 48516000-8]; Примірник програмного забезпечення Customer Maintenance Support for Smiddle Recording Audio, 3 Years (CMS-REC-DPS-3Y), або еквівалент (Пакети програмного забезпечення для обміну інформацією) [CPV: 48516000-8]; Примірник програмного забезпечення Customer Maintenance Support for Smiddle Scripting Core, 3 Years (CMS-SSC-CORE-DPS-3Y), або еквівалент (Пакети програмного забезпечення для обміну інформацією) [CPV: 48516000-8]; Примірник програмного забезпечення Customer Maintenance Support for Smiddle Scripting Agent Mode, 3 Years (CMS-SSC-DPS-3Y), або еквівалент (Пакети програмного забезпечення для обміну інформацією) [CPV: 48516000-8]; Примірник програмного забезпечення Customer Maintenance Support for Smiddle Contact Manager Core, 3 Years (CMS-CM-DPS-3Y), або еквівалент (Пакети програмного забезпечення для обміну інформацією) [CPV: 48516000-8]; Примірник програмного забезпечення Smiddle Extended Service Support 8/5/365, 3 Years (SRV-ESS-8H-5D-4Т-DPS-3Y), або еквівалент (Пакети програмного забезпечення для обміну інформацією) [CPV: 48516000-8]; Примірник програмного забезпечення Smiddle Manager Core Perpetual License (SM-ADM-CORE-DPS), або еквівалент (Пакети програмного забезпечення для обміну інформацією) [CPV: 48516000-8]; Примірник програмного забезпечення Customer Maintenance Support for Smiddle Manager Core, 3 Years (CMS-ADM-DPS-3Y), або еквівалент (Пакети програмного забезпечення для обміну інформацією) [CPV: 48516000-8]; Примірник програмного забезпечення Smiddle Recording Core Perpetual License (SM-REC-CORE-DPS), або еквівалент (Пакети програмного забезпечення для обміну інформацією) [CPV: 48516000-8]; Примірник програмного забезпечення Customer Maintenance Support for Smiddle Recording Core, 3 Years (CMS-REC-CORE-DPS-3Y), або еквівалент (Пакети програмного забезпечення для обміну інформацією) [CPV: 48516000-8]; Примірник програмного забезпечення Customer Maintenance Support for Smiddle Recording Audio, 3 Years (CMS-REC-DPS-3Y), або еквівалент (Пакети програмного забезпечення для обміну інформацією) [CPV: 48516000-8]

Procuring entity: ВІЙСЬКОВА ЧАСТИНА 2428

Data provenance

This notice is sourced from ProZorro Ukraine and was originally published on April 8, 2026. Last refreshed 2 days ago. Original language: uk. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About ВІЙСЬКОВА ЧАСТИНА 2428

ВІЙСЬКОВА ЧАСТИНА 2428 has issued 77 procurement notices on BidsFactory, including 2 currently open and 28 awarded contracts. Activity concentrates in General Supplies & Services, Information & Communication Technology, and Energy & Power. All notices are published for Ukraine. Notices are distributed via ProZorro Ukraine. Most recent publication: June 16, 2026.

Frequently asked questions about this tender

Who is the contracting authority?

This notice was issued by ВІЙСЬКОВА ЧАСТИНА 2428 in Ukraine. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Supplies contract in the General Supplies & Services sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

How much was the contract awarded for?

ТОВ Віннком Україна was awarded the contract for UAH 5,703,207. The figure reflects the value disclosed by the contracting authority in the award notice.

Where will the contract be performed?

The contract is for delivery in Ukraine. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit ProZorro Ukraine to access the full notice, required documents, and submission instructions provided by the contracting authority.

Is this tender still open?

No — the contract has already been awarded to ТОВ Віннком Україна. The award notice is archived on BidsFactory for transparency and market intelligence.