Software Maintenance and Support Services for Applicant Relationship Management System, Provision of Legal Assistance to Kyiv Residents (CRM Legal Assistance)

This tender is for the provision of software maintenance and support services for an Applicant Relationship Management (CRM) system, specifically tailored for providing legal assistance to the residents of Kyiv. The services include ongoing technical support, system updates, and maintenance to ensure the smooth operation of the CRM platform. The system is intended to facilitate the delivery of legal aid services to citizens. The procurement falls under CPV code 72250000-2, which covers system and support services. The procuring entity is the Communal Budgetary Institution "Kyiv Contact Center". This tender aims to ensure the continuous and effective functioning of the CRM system used for managing citizen inquiries and providing legal support. Interested IT service providers specializing in CRM systems and software support are invited to submit their proposals.

This is a services contract in the information and communication technology and legal services sectors, with a focus on IT support and Legal Aid. Located in Ukraine, Europe, this opportunity is open to firms and consortiums, with an estimated budget of UAH 586,000.

Published through ProZorro Ukraine, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.