Subscription maintenance and service of office equipment and delivery of spare parts and consumables

The subject of the public procurement is "Subscription maintenance and service of office equipment and delivery of spare parts and consumables". The purpose of the public procurement is for the Road Infrastructure Agency to select a contractor and conclude a contract for out-of-warranty subscription maintenance of the Contracting Authority's office equipment – computers, laptops, hardware and software, printers, scanners, copiers, monitors, UPS devices, modems, routers, and others, as well as the delivery of spare parts and consumables. NUMBER OF OFFICE EQUIPMENT INCLUDED FOR MAINTENANCE: ►computer configurations (monitor + computer) – 37 units ►laptops - 2 units ►UPS devices - 5 units ►printers, MFPs, copiers and scanners - 37 units ►peripheral devices; ►network equipment, modems, routers, etc. The contractor will be obliged to maintain the Contracting Authority's computer equipment and peripheral devices in working order for the duration of the contract, by performing: Initial inspection of the equipment covered by the subscription; Periodic technical preventive inspections - monthly; Troubleshooting of software and hardware problems arising in connection with the operation of the equipment; Upon request from the Contracting Authority, the Contractor performs repairs of laptops, active network equipment, repair and adjustment of defective units and components; Eliminates on-site failures at the Contracting Authority's premises during working hours – from 8:30 AM to 5:00 PM. In case of a complex defect, the Contractor replaces the defective device with a spare one, with the same or better technical and functional parameters, until the defect is rectified; Provides the necessary spare parts, which must be new, original or compatible with the Contracting Authority's equipment, and rectifies damages that occur during the contract. Upon request from the Contracting Authority, the Contractor delivers and installs the necessary original and/or compatible consumables, with which it guarantees the operating conditions prescribed by the device manufacturer.