Provision of Consulting Services for Support in the Design of the New Network User Service Information System (Helios)

This tender concerns the provision of consulting services to support the design of a new Information System for Network User Services, codenamed "Helios". The objective is to secure expert assistance in the planning and conceptualization phases of this critical IT infrastructure. The system aims to enhance the efficiency and effectiveness of services provided to network users, likely within a specific organizational or governmental context.

Key requirements for the consulting services are expected to include, but are not limited to, the analysis of current user service processes, identification of functional and non-functional requirements for the new system, development of a system architecture, and the creation of a detailed design specification. The consultants will be expected to collaborate closely with the contracting authority, providing technical guidance and strategic advice throughout the design process. This may involve workshops, documentation review, and the development of prototypes or mock-ups.

The successful bidder will need to demonstrate a strong track record in designing complex information systems, particularly those related to user management, service delivery, and network operations. Expertise in relevant technologies and methodologies will be crucial. The scope of work implies a significant undertaking in modernizing and optimizing user service delivery through a robust and scalable IT solution. Further details regarding the specific deliverables, timeline, and evaluation criteria will be provided in the full tender documentation.

This is a services contract in the information and communication technology and general supplies sectors. Located in Greece, Europe, this opportunity is open to firms and consortiums, with an estimated budget of EUR 12.9 million.

Published through TED - Tenders Electronic Daily (EU), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.