05625Y0188-911 CAD System Maintenance/Support/Enhancements/Upgrades
This tender has been awarded
The contracting authority has selected an awardee for this tender.
About This Opportunity
security & defence services contract awarded in United States: 05625Y0188-911 CAD System Maintenance/Support/Enha. By Police Department. Sub-category: police.
This is a services contract in the security and defense sector, with a focus on Police. Located in United States, North America, this opportunity is open to firms and consortiums.
Published through NYC City Record, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the security and defense sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This is a shortlist announcement indicating that firms have been pre-selected for the next phase of the procurement process.
Description
Pursuant to Section 3-05 of the NYC Procurement Policy Board Rules, it is the intent of the New York City Police Department (NYPD) to enter into sole source negotiations with Intergraph Corporation Trade Name Hexagon Safety, Infrastructure & Geospatial Division (Hexagon) with the expectation that Intergraph Corporation will be awarded a contract with the NYPD to provide maintenance and support services as well as upgrades and enhancements for the NYPDs existing 911 Computer Aided Dispatch System ('CAD'). The services will include upgrades and enhancements to the existing hardware, OS, software and replacement of end-of-life hardware at the City of New York Public Safety Answering Center at 11 MetroTech Center Brooklyn (PSAC1) and at 350 Marconi Street Bronx (PSAC2) currently in use by the NYPD to facilitate 911 calls for assistance and the dispatching of Police, Fire and Ambulance.Hexagon is the creator of the NYPD's CAD System. The System uses proprietary software, and Hexagon owns the copyrights to the software. CAD proprietary software is licensed to NYPD. The NYPD is of the belief that because the software is proprietary and copyrighted, Hexagon is the only vendor legally authorized to provide CAD software and hardware upgrades, enhancements, support and maintenance services.Any vendor besides Hexagon that believes that it can provide 911 Computer Aided Dispatch System (CAD) upgrades, enhancements, maintenance and support services to the NYPD for its existing System is invited to do so. Please respond in PASSPort to the Expression of Interest by answering the applicable Question in the Questionnaire Section of the Manage Responses tab and uploading a required Response in the Document Submission Setup tab. If you have questions about the details of the RFx, please submit them through the Discussion with Buyer tab or e-mail Jordan Glickstein and Margaret Budzinska at jordan.glickstein@nypd.org and margaret.budzinska@nypd.org.
Agency: Police Department
Category: Services (other than human services)
Selection Method: Request for Information
PIN: 05625Y0188
Data provenance
This notice is sourced from NYC City Record and was originally published on May 21, 2025. Last refreshed 57 days ago. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About Police Department
Police Department has issued 1,378 procurement notices on BidsFactory, including 4 currently open and 1,228 awarded contracts. Activity concentrates in Security, Defense & Justice, Information & Communication Technology, and Defense & Military. Tenders span 2 countries including Malta and United States. Notices are distributed via Boston Contracts, NYC City Record, and NYC Open Data. Most recent publication: June 16, 2026.
Frequently asked questions about this tender
How can I submit a bid?
Visit NYC City Record to access the full notice, required documents, and submission instructions provided by the contracting authority.
Is this tender still open?
No — the contracting authority has selected an awardee for this notice. The record is kept for transparency and market intelligence.
Who is the contracting authority?
This notice was issued by Police Department in United States. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Services contract in the Security, Defense & Justice sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
Where will the contract be performed?
The contract is for delivery in United States. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
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