20240059 SaaS delivery of a contact centre and manpower planning system.
About This Opportunity
Supplies contract awarded by Skatteetaten (Norway): 20240059 SaaS delivery of a contact. ICT & digital. Awarded to Advania Norge AS (NOK 73.2M, Mar 2026).
This is a supplies contract in the information and communication technology sector, with a focus on Cloud Services and Internet. Located in Norway, Europe, this opportunity is open to firms and consortiums.
Published through TED - Tenders Electronic Daily (EU), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for the supply of goods in the information and communication technology sector. Supply contracts typically require bidders to demonstrate product compliance with technical specifications, delivery capacity, and relevant certifications. This contract has already been awarded. The information is published for transparency and market intelligence purposes.
Description
The Contracting Authority needs a system with functionality that is necessary for - execution of core assignments for the contact centre, primarily responses to external enquiries via specified channels as well as associated traffic management. - staffing planning for i.a. contact centre, including duty planning and follow-up. A continual service contract shall be signed, which i.a. shall include the delivery of such a system as a software service. Software services means software functionality that is provided as an internet service, also called the SaaS performance. The contract shall also include various other regulated, associated services.
Data provenance
This notice is sourced from TED - Tenders Electronic Daily (EU) and was originally published on March 30, 2026. Last refreshed 50 days ago. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About Skatteetaten
Skatteetaten has issued 24 procurement notices on BidsFactory, including 0 currently open and 8 awarded contracts. Activity concentrates in General Supplies & Services, Information & Communication Technology, and Finance & Banking. All notices are published for Norway. Notices are distributed via TED - Tenders Electronic Daily (EU) and Doffin Norway. Most recent publication: June 17, 2026.
Frequently asked questions about this tender
What type of contract is this?
This is a Supplies contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
How much was the contract awarded for?
Advania Norge AS was awarded the contract for €73,239,955. The figure reflects the value disclosed by the contracting authority in the award notice.
Where will the contract be performed?
The contract is for delivery in Norway. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit TED - Tenders Electronic Daily (EU) to access the full notice, required documents, and submission instructions provided by the contracting authority.
Is this tender still open?
No — the contract has already been awarded to Advania Norge AS. The award notice is archived on BidsFactory for transparency and market intelligence.
Who is the contracting authority?
This notice was issued by Skatteetaten in Norway. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
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