Provision of Specialized Professional Services to the Urban Infrastructure Management to Address Citizen and Control Entity Petitions, Complaints, and Claims Resulting from Interventions - UMV-CPS-262-2026

The Unidad Administrativa Especial de Rehabilitación y Mantenimiento Vial (UMV) is procuring specialized professional services to support the Urban Infrastructure Management. The primary objective is to provide attention to petitions, complaints, and claims from citizens and control entities that arise from various infrastructure interventions and associated contracts or agreements. These interventions include projects managed by the Secretariat of Mobility, FDL Kennedy, FDL Usaquén, IDU, FDL Fontibón, FDL Bosa, and FDL Puente Aranda, all under the purview of the UMV. The contract duration is six months, and it will be awarded through direct contracting. This service is crucial for ensuring transparency, accountability, and effective communication regarding urban infrastructure projects. The successful bidder will be responsible for managing and responding to inquiries and grievances related to these projects, thereby contributing to citizen satisfaction and regulatory compliance. The services will be rendered in Bogotá, Distrito Capital de Bogotá.

This is a services contract in the urban development and housing, legal services and transport and logistics sectors, with a focus on Freight. Located in Colombia, Latin America, this opportunity is open to firms and consortiums, with an estimated budget of COP 36.0 million.

Published through SECOP II Colombia (Date-Filtered), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the urban development and housing sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.