Proposal for Contract Work for Toshima Ward Hikikomori Consultation Services for Reiwa 9

1. Attached Form No. 3 (Related to Article 10, Paragraph 1) Toshima Ward Hikikomori Consultation Services Contract Work Proposal Method Recruitment Guidelines 1. Purpose of Business: To provide services for the Hikikomori Consultation Program by outsourcing the work, utilizing specialized knowledge to provide "unconditional support" and "continuous support." This project aims to select the most suitable contractor for the business objectives from a strict and fair perspective by comprehensively judging the track record and operational capabilities for this work through a proposal selection process. 2. Business Description: As per the attached "Draft Specifications." 3. Period of Performance: April 1, Reiwa 9 - March 31, Reiwa 10 *Excluding Saturdays, Sundays, national holidays, and year-end and New Year holidays (December 29 to January 3). *This is a single-year contract, and if the performance is satisfactory, it can be renewed up to two times (for three years). 4. Proposal Limit: 14,374,000 yen (including consumption tax and local consumption tax) *Proposals exceeding the proposal limit will not be considered. 5. Participation Qualifications: All of the following conditions must be met. Please note that if the qualification requirements are no longer met after the qualification confirmation, the participation qualification and contract negotiation rights may be revoked. (1) Must have the qualification to participate in competitive bids in Toshima Ward. (2) Must have experience in consultation and support for hikikomori individuals, consultation and support for school refusal, and consultation services or counseling for families. (3) Must not fall under the provisions of Article 167-4, Paragraph 1 of the Local Government Act (Ordinance No. 16 of 1947). (4) Must not be subject to a designation suspension measure under the "Toshima Ward Measures for Suspension of Designation for Participation in Bidding, etc." (Decision of the Director General of General Affairs, August 1, Reiwa 20) or an exclusion measure from bidding under the "Toshima Ward Measures for Exclusion of Yakuza, etc." (Decision of the Director General of General Affairs, March 6, Reiwa 21) from the deadline for submitting the proposal intention application to the date of identifying the contractor. (5) Must not have filed for commencement of rehabilitation proceedings under the Corporate Reorganization Act (Act No. 154 of 2002) or for commencement of rehabilitation proceedings under the Civil Rehabilitation Act (Act No. 225 of 1999). (6) Must have stable and sound financial capabilities to smoothly carry out this work. 2(7) Must not have had bank transactions suspended in the past 2 years and must not be in a state of financial distress. 6. Participation Acceptance: (1) Acceptance Period: October 1, Reiwa 8 (Thursday) - October 22, Reiwa 8 (Thursday) (excluding Saturdays, Sundays, and holidays; 9:00 AM - 5:00 PM on business days) (2) Documents to be submitted (1 copy each): No. | Document Name | Content/Notes | Form | Number of Copies ---|---|---|---|--- 1 | Proposal Intention Application | - | Form 1 | 1 copy 2 | Certificate of Registered Matters (Full Copy of Matters) [Original] | Issued within 3 months | Arbitrary Form | 1 copy 3 | Financial Statements (Corporation) | Income Statement (most recent fiscal year), Balance Sheet (most recent fiscal year) | Arbitrary Form | 1 copy | Financial Statements (NPO Corporation) | Balance Sheet (last 3 years), Statement of Funds and Income (last 3 years), Details of Statement of Funds and Income (last 3 years), Statement of Business Activities and Income (last 3 years), Details of Statement of Business Activities and Income (last 3 years), Inventory of Assets (last 3 years) | Arbitrary Form | 1 copy 4 | Corporate Tax Payment Certificate [Original] | Most recent | - | 1 copy 5 | Tax Payment Certificate Part 1 (Corporate Tax) [Original] | Most recent | - | 1 copy 6 | Tax Payment Certificate Part 3-3 (Corporate Tax, Consumption Tax, and Local Consumption Tax) [Original] | Most recent | - | 1 copy 7 | Personal Information Protection Measures Documents | Copy of certificate of Privacy Mark or ISO27001 acquisition (most recent) | Arbitrary Form | 1 copy | | If not possessing the above qualifications, a statement of reasons for not possessing the qualification and internal regulations proving protection measures are in place | | 8 | Company Profile (Resume) | Business history, overview of the corporation (brochure acceptable) | Form 2 | 1 copy | | If creating a company profile, submit as an attachment | | 9 | Record of Hikikomori Consultation Services Contract Work | - | Form 3 | 1 copy (3) Submission Place/Method: After contacting by phone in advance, submit directly or by mail to the Business Promotion Group, Kurashi/Housing Support Division, Welfare Department, Toshima Ward (4th floor, west side, Toshima Ward Office). *We are not responsible for any postal accidents. 7. Confirmation of Participation Qualifications: Participation qualifications will be confirmed for those who have submitted the Proposal Intention Application, and the result of selection or non-selection will be notified by document or email. Applicants for whom participation qualification has not been recognized will be notified along with the reason. 8. Submission of Planning Proposals, etc.: Applicants for whom participation qualification has been recognized in section 7 above must submit the following documents. (1) Submission Period: October 22, Reiwa 8 (Thursday) - November 12, Reiwa 8 (Thursday) (excluding Saturdays, Sundays, and holidays; 9:00 AM - 5:00 PM on business days) (2) Documents to be submitted and number of copies: *The planning proposal should be about 30 pages, including the cover. No. | Document Name | Content/Notes | Form | Number of Copies ---|---|---|---|--- 1 | Proposal Submission Form | - | Form 4 | 1 original, 8 copies | | *Bind in the order of 1-4 in an A4 flat file, and use indexes for each form. | | 2 | Planning Proposal | *Write the company name and corporate name on the cover. | Arbitrary Form | | | *Create in A4 landscape format, double-sided printing (long edge binding). | | *Do not include company name, photos of personnel, or other information that identifies the applicant in the copies (including the content of the proposal). 3 | Business Cost Estimate | *Do not include company name in the copies. | Form 5 | 4 | Calculation Basis for Estimate | - | Arbitrary Form | 5 | Articles of Incorporation and Regulations, etc. | *Write the company name and corporate name on the cover. | Arbitrary Form | 1 original | | *Bind separately from 1-4 in an A4 flat file. | | (3) Submission Place/Method: After contacting by phone in advance, submit directly or by mail to the Business Promotion Group, Kurashi/Housing Support Division, Welfare Department, Toshima Ward (4th floor, west side, Toshima Ward Office). *We are not responsible for any postal accidents. (4) Confirmation of Content: If the proposer is asked questions by the ward regarding the content of the submitted documents, they must respond by the specified deadline each time. Please note that the response content will also be treated as part of the proposal. 9. Planning Proposal Content: As per the attached "List of Planning Proposal Items." 10. Acceptance and Response to Questions: Questions regarding this matter should be filled out in Form 6 "Questionnaire" and sent by email as follows. Questions by phone will not be answered. To: Business Promotion Group, Kurashi/Housing Support Division, Welfare Department, Toshima Ward (Person in charge of business selection) Email Address: A0029452@city.toshima.lg.jp Subject: "[Company Name] Question Regarding Hikikomori Consultation Services Contract Work Proposal Recruitment Guidelines and Planning Proposal" (1) Acceptance Period: October 1, Reiwa 8 (Thursday) - October 29, Reiwa 8 (Thursday), 5:00 PM (2) Response Method: Answers will be sent to all proposers by email by November 5, Reiwa 8 (Thursday). 11. Evaluation and Selection Method: (1) First Screening (Document Review): The content of the planning proposals, etc., will be reviewed, and notification will be given regardless of pass or fail. Approximately the top three companies will advance to the second screening based on their scores. *Notification of First Screening Results: Around early December, Reiwa 8 (2) Second Screening (Presentation and Comprehensive Evaluation): A comprehensive evaluation will be conducted based on the planning proposals and presentations. (Total score out of 300 points, with 150 points for the first screening + 150 points for the second screening). *Date of Execution: Around mid-December, Reiwa 8 *Attendees should be limited to 3 people, and the person in charge of the business must attend. *Please also attend if possible, the person in charge of business execution. *Details such as the time and place of execution will be notified individually. 12. Evaluation Criteria: (1) First Screening (Document Review): No. | Main Evaluation Items | Score ---|---|--- 1 | Understanding of this business and approach | 150 2 | Business track record and its utilization 3 | Implementation details 4 | Business progress management 5 | Business execution capabilities 6 | Personnel allocation 7 | Staff retention 8 | Staff training 9 | Crisis management and compliance 10 | Unique proposals 11 | Price advantage (estimated cost) (2) Second Screening (Presentation and Comprehensive Evaluation): No. | Main Evaluation Items | Score ---|---|--- 1 | Appropriateness of proposal content | 150 2 | Feasibility of proposal content 3 | Attitude and motivation towards this business 13. Identification of Contractor Candidate: (1) The candidate determined as number one by the selection committee will be identified as the contractor candidate. (2) If there are multiple number one candidates with the same score, the selection committee chairperson will select one. (3) The examination results will be notified to each individual by document or email. (4) Inquiries regarding evaluation content and selection results will not be answered. 14. Contract Conclusion, etc.: (1) The contract for the business will be concluded with the identified contractor candidate. (2) The conclusion of the contract for this project is conditional upon the approval of the Reiwa 9 budget, which will be deliberated in the first regular session of the Reiwa 9 Diet. (3) If the contractor candidate declines or cannot conclude the contract due to special reasons, negotiations will be conducted in order of rank based on the selection of contractor candidates. Please note that declining the contract will not result in disadvantageous treatment in subsequent selections or competitive bids. 15. Other Notes: (1) Expenses for preparing and submitting documents shall be borne by the proposer. (2) Replacement or resubmission of submitted documents after the deadline will not be permitted. (3) Submitted documents will not be returned. (4) Failure to reach the submission deadline will result in disqualification. (5) False or fraudulent information in submitted documents will result in disqualification. (6) The ward will not use the submitted documents for any purpose other than the selection of the business operator without the proposer's permission. (7) If you wish to withdraw from the proposal after submitting the Proposal Intention Application, please submit Form 7 "Proposal Participation Withdrawal Form." 16. Submission Place and Contact Information: Business Promotion Group, Kurashi/Housing Support Division, Welfare Department, Toshima Ward (Person in charge of business selection) Postal Code 171-8422 2-45-1 Minami-Ikebukuro, Toshima-ku Phone: 03-4566-2419 (Direct) Email Address: A0029452@city.toshima.lg.jp 1. Reiwa 9 Toshima Ward Hikikomori Consultation Services Contract Specifications 1. Purpose: Toshima Ward (hereinafter referred to as "the Ward") provides hikikomori support based on three perspectives: "creating a system to connect with consultations," "aiming for unconditional and non-coercive support," and "strengthening the collaboration system." This project aims to enable individuals who are staying at home due to various factors to recover and maintain connections with society, and to prevent social isolation and economic hardship, by providing necessary support to the individuals and their families. 2. Performance Date/Time: ① Performance Date: April 1, Reiwa 8 - March 31, Reiwa 9 *Excluding Saturdays, Sundays, national holidays, and year-end and New Year holidays (December 29 to January 3). *Holiday consultations will be held approximately 5 times on Saturdays. ② Performance Time: 8:30 AM - 5:15 PM *Can be determined separately through consultation based on the actual work situation. *The above hours apply even when starting/ending work at a remote location due to accompanying support, etc. *Flexibility is required if training or other activities result in different working hours. 3. Performance Location: Toshima Ward Office, 4th Floor, Kurashi/Housing Support Division Office and locations designated by the Ward. 4. Target Individuals and Estimated Annual Number of Users: Target individuals are primarily those residing in the ward who are in a state of hikikomori, those experiencing various difficulties in life, and their families. Estimated annual number of users: 160 individuals, 3,300 cases in total. 5. Business Description: (1) Consultation Services: *Consultation services via in-person visits, email, phone, online, and home visits. *Consultants must accurately grasp the factors causing the client's difficulties through in-person visits, phone calls, emails, etc., and formulate a future support plan. *Provide detailed support that is empathetic to the client's needs and desires. *If medical attention is required, promptly and appropriately connect the client to a medical institution. (2) Support Provision Services: *Grasping the situation through assessment. *Creation of customized support plans tailored to the client's condition and situation. Support plans must be created individually for each client based on the factors causing their difficulties, and a path towards resolution must be established. *Verification and modification of support plan effectiveness. Regular verification of individual support content will be conducted after the start of support. If the support is not appropriate, the direction of support must be promptly modified. *Follow-up activities after support completion. *Accompanying services to other organizations. *Handover services. If it is determined that a specialized external organization can provide a better solution, consult fully with that organization and, if necessary, accompany the client to ensure a smooth handover. (3) Public Relations for Hikikomori Consultation Desk: *Public awareness activities related to hikikomori support. *Create content for the information site's blog as needed. *Update X (formerly Twitter) regularly. *Public awareness regarding hikikomori. (4) Implementation and Operation of Ward-Sponsored Projects: *Planning and operation of joint consultation sessions for individuals and families. *Planning and operation of lectures on support, etc. *Planning and operation of exchange meetings, study sessions, etc., for individuals and families. The aim is to foster a community that watches over hikikomori individuals by deepening understanding of hikikomori. Lectures on correct understanding and support for hikikomori will be planned and operated for ward residents and support providers (including civil welfare commissioners, etc.). *Project content is expected to include joint consultation sessions, family exchange meetings, and seminars, but the content and target audience will be decided in consultation with the Ward. *Expenses related to operation and lecturer fees will generally be borne by the contractor in consultation with the Ward. (5) Other: *Reporting to the Ward. *Business reports: Submit monthly numerical data and analysis results by the end of the month. Also, submit quarterly numerical data and analysis results to report the current situation and raise issues to the Ward, and strive to improve the project. *Other matters as per "7. Submission and Management of Related Documents." *Attendance at meetings organized by the Ward or designated by the Ward. Attend and provide opinions at meetings such as the "Hikikomori Support Council," "Hikikomori Support Network Meeting," "Support Coordination Meeting for the System for Self-Reliance Support for Persons Facing Poverty," and "Hikikomori Support Project Regular Meeting." (6) Notes: *Conduct business in accordance with the support content indicated in the implementation plan submitted in advance. *Obtain consent from the target individual to share information with related organizations when implementing support. *Create support ledgers for each target individual using the forms created by the contractor during consultation, assessment, and screening. *Promote the development of networks with related organizations and strive to actively utilize these networks. 6. Placement and Roles of Consultants: The contractor shall place consultants, etc., for the implementation of this project as follows.