Tenders/AWARD A PROFESSIONAL SERVICES CONTRACT TO SIA PARTENAIRES INC. FOR SUPPORT IN DEFINING BUSINESS NEEDS RELATED TO THE FUTURE IMPLEMENTATION OF A CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SYSTEM FOR A SUM OF $405,294.92, TAXES INCLUDED – PUBLIC TENDER 23-20064 – (6 BIDDERS)

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AWARD A PROFESSIONAL SERVICES CONTRACT TO SIA PARTENAIRES INC. FOR SUPPORT IN DEFINING BUSINESS NEEDS RELATED TO THE FUTURE IMPLEMENTATION OF A CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SYSTEM FOR A SUM OF $405,294.92, TAXES INCLUDED – PUBLIC TENDER 23-20064 – (6 BIDDERS)

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Original title: Accorder un contrat de services professionnels à sia partenaires inc. pour de l’accompagnement dans la définition des besoins d’affaires liés à l’implantation future d’un système de gestion de la relation client (CRM) pour une somme de 405 294,92 $, taxes incluses – appel d’offres public 23-20064 – (6 soumissionnaires)

SERVICE DE L'EXPÉRIENCE CITOYENNE ET DES COMMUNICATIONS — DIRECTION DE L'EXPÉRIENCE CITOYENNE

Published: Nov 17, 2023

Updated: Jun 18, 2026

Source: montreal_contracts

This tender has been awarded

Awarded to GESTISOFT — CA$405,295

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About This Opportunity

Translated

This tender concerns a professional services contract awarded to SIA PARTENAIRES INC. The objective of this contract is to provide expert support in defining the business requirements for the future implementation of a Customer Relationship Management (CRM) system. This initiative is critical for enhancing citizen engagement, streamlining service delivery, and improving internal operational efficiency. The total amount for these consulting services is $405,294.92, including taxes. The procurement was conducted through Public Tender 23-20064, which attracted six bids. The Executive Committee has approved this contract. The service will be delivered under the Service de l'Expérience Citoyenne et des Communications (Citizen Experience and Communications Service) and the Direction de l'Expérience Citoyenne (Citizen Experience Directorate). The funding for this project is split between the Agglomération (50.1%) and the City (49.9%).

This is a consulting contract in the information and communication technology and finance and banking sectors, with a focus on Enterprise Systems. Located in Canada, North America, this opportunity is open to firms and consortiums, with an estimated budget of CAD 405,295.

Published through Montreal Contracts, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for consulting in the information and communication technology sector. Consulting assignments are typically evaluated with a strong emphasis on the technical proposal, including the methodology and qualifications of key experts. Shortlisted firms may be invited to submit financial proposals in a second stage. This contract has already been awarded. The information is published for transparency and market intelligence purposes.

Description

Original language: French

Instance décisionnelle: Comité exécutif

Service: SERVICE DE L'EXPÉRIENCE CITOYENNE ET DES COMMUNICATIONS

Direction: DIRECTION DE L'EXPÉRIENCE CITOYENNE

Répartition: 50,1% AGGLO 49,9% VILLE

No de dossier: 1236062001

No de décision: CE23 1807

Fournisseur: GESTISOFT

Montant: 405,295.00 $ CAD

ACCORDER UN CONTRAT DE SERVICES PROFESSIONNELS À SIA PARTENAIRES INC. POUR DE L’ACCOMPAGNEMENT DANS LA DÉFINITION DES BESOINS D’AFFAIRES LIÉS À L’IMPLANTATION FUTURE D’UN SYSTÈME DE GESTION DE LA RELATION CLIENT (CRM) POUR UNE SOMME DE 405 294,92 $, TAXES INCLUSES – APPEL D’OFFRES PUBLIC 23-20064 – (6 SOUMISSIONNAIRES)

Data provenance

This notice is sourced from Montreal Contracts and was originally published on November 17, 2023. Last refreshed 8 days ago. Original language: French. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About SERVICE DE L'EXPÉRIENCE CITOYENNE ET DES COMMUNICATIONS — DIRECTION DE L'EXPÉRIENCE CITOYENNE

SERVICE DE L'EXPÉRIENCE CITOYENNE ET DES COMMUNICATIONS — DIRECTION DE L'EXPÉRIENCE CITOYENNE has issued 3 procurement notices on BidsFactory, including 0 currently open and 3 awarded contracts. Activity concentrates in Urban Development & Housing, Finance & Banking, and Environment & Climate. All notices are published for Canada. Notices are distributed via Montreal Contracts. Most recent publication: November 17, 2023.

Frequently asked questions about this tender

How can I submit a bid?

Visit Montreal Contracts to access the full notice, required documents, and submission instructions provided by the contracting authority.

Is this tender still open?

No — the contract has already been awarded to GESTISOFT. The award notice is archived on BidsFactory for transparency and market intelligence.

Who is the contracting authority?

This notice was issued by SERVICE DE L'EXPÉRIENCE CITOYENNE ET DES COMMUNICATIONS — DIRECTION DE L'EXPÉRIENCE CITOYENNE in Canada. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Consulting contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

How much was the contract awarded for?

GESTISOFT was awarded the contract for CA$405,295. The figure reflects the value disclosed by the contracting authority in the award notice.

Where will the contract be performed?

The contract is for delivery in Canada. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.