Acquisition of Licenses for Ticketing Management Platform

Auto-translated from Spanish

Original title: Adq. Licencias Para Plataforma Gestión de Tickes

Published: Sep 22, 2026

Updated: Sep 22, 2026

Source: chile_mercadopublico

About This Opportunity

This is a supplies contract in the information and communication technology sector, with a focus on Software and IT support. Located in Chile, Latin America, this opportunity is open to firms and consortiums.

Published through Chile Mercado Publico, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for the supply of goods in the information and communication technology sector. Supply contracts typically require bidders to demonstrate product compliance with technical specifications, delivery capacity, and relevant certifications. Interested parties should review the full documentation on the original source before submitting their proposal.

Description

Original language: Spanish

This tender, "Adq. Licencias Para Plataforma Gestión de Tickes", is from Chile and published on chile_mercadopublico. It concerns the acquisition of licenses for a ticket management platform. This procurement focuses on software licensing, specifically for a system designed to handle, track, and manage customer support tickets, service requests, or incident reports. Such platforms are crucial for IT support, customer service departments, and operational management. Typical requirements involve specifying the number of user licenses, the features and functionalities required (e.g., ticketing, knowledge base, reporting, automation), integration capabilities with existing systems, and the duration of the license term. Bidders are expected to be vendors or authorized resellers of such software solutions. The evaluation criteria will likely include the platform's technical capabilities, ease of use, scalability, security features, vendor support, and the overall cost of ownership, including licensing and potential implementation or maintenance fees.

Data provenance

This notice is sourced from Chile Mercado Publico and was originally published on September 22, 2026. Last refreshed today. Original language: Spanish. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

Frequently asked questions about this tender

What type of contract is this?

This is a Supplies contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

Where will the contract be performed?

The contract is for delivery in Chile. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit Chile Mercado Publico to access the full notice, required documents, and submission instructions provided by the contracting authority.