Award of the Amap spa counter service

Auto-translated from Italian

Original title: Affidamento del servizio di sportello di Amap spa

AMAP S.p.A. (Ufficio Gare, Contratti e Acquisti)

Published: Jul 5, 2026

Updated: Jul 6, 2026

Source: TED - Tenders Electronic Daily (EU)

About This Opportunity

This is a services contract in the energy and power sector. Located in Italy, Europe, this opportunity is open to firms and consortiums, with an estimated budget of EUR 1.6 million. Proposals must be submitted before July 30, 2026.

Published through TED - Tenders Electronic Daily (EU), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the energy and power sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.

Description

Original language: Italian

This tender, originating from Italy and sourced via TED, concerns the awarding of a service contract for a customer service desk ('sportello') operated by Amap spa. Amap spa, likely a public utility or service company, is seeking to outsource or contract the management and operation of its customer service points. This procurement aims to ensure efficient and effective customer support, handling inquiries, administrative tasks, and potentially payment processing for the company's services. Typical requirements for such a service contract include the provision of qualified personnel with excellent communication and customer service skills, the implementation of robust customer relationship management (CRM) systems, and adherence to service level agreements (SLAs) regarding response times and customer satisfaction. Bidders will need to demonstrate experience in managing customer service operations, potentially within the utilities sector. The tender documents will likely specify the scope of services, operating hours, required locations, reporting obligations, and performance indicators. Security protocols, data protection compliance (e.g., GDPR), and the ability to handle a high volume of customer interactions will also be critical evaluation criteria. The contract duration and specific responsibilities of the service provider will be clearly defined in the tender documentation.

Data provenance

This notice is sourced from TED - Tenders Electronic Daily (EU) and was originally published on July 5, 2026. Last refreshed today. Original language: Italian. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About AMAP S.p.A. (Ufficio Gare, Contratti e Acquisti)

AMAP S.p.A. (Ufficio Gare, Contratti e Acquisti) has issued 5 procurement notices on BidsFactory, including 1 currently open and 3 awarded contracts. Activity concentrates in General Supplies & Services, Architecture & Engineering Services, and Water & Sanitation. All notices are published for Italy. Notices are distributed via TED - Tenders Electronic Daily (EU). Most recent publication: July 5, 2026.

Frequently asked questions about this tender

What is the estimated budget?

The estimated contract value is €1,607,100 - €1,607,100. Bidders should ensure their proposals are consistent with this range and account for any local taxes and contract execution costs.

Where will the contract be performed?

The contract is for delivery in Italy. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit TED - Tenders Electronic Daily (EU) to access the full notice, required documents, and submission instructions provided by the contracting authority.

When does this tender close?

The submission deadline is July 30, 2026. You have 25 days left to prepare and submit your proposal to the contracting authority.

Who is the contracting authority?

This notice was issued by AMAP S.p.A. (Ufficio Gare, Contratti e Acquisti) in Italy. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Energy & Power sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.