Tenders/Application Support for Etamid (phase 2) (pre-26-141)

Application Support for Etamid (phase 2) (pre-26-141)

Muscat Municipality

Published: Sep 18, 2026

Updated: Sep 19, 2026

About This Opportunity

This is a services contract in the information and communication technology sector, with a focus on Software. Located in Oman, Middle East & North Africa, this opportunity is open to firms and consortiums.

Published through Oman Tender Board, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.

Description

This tender, sourced from Oman's Tender Board (oman_tb), pertains to Application Support for Etamid, specifically for phase 2 of the project. This procurement seeks ongoing technical assistance and maintenance services for a specific software application. The scope of support is likely to encompass troubleshooting, bug fixing, performance optimization, user support, and potentially minor enhancements or updates to the Etamid application. Bidders are expected to possess demonstrable expertise in supporting the specific application or similar enterprise software solutions. Requirements will typically include providing qualified technical personnel, outlining a clear support methodology, defining response and resolution times (SLAs), and ensuring adequate coverage for the application's operational needs. The contracting authority will evaluate proposals based on the vendor's technical proficiency, understanding of the application's criticality, proposed support structure, responsiveness, and cost-effectiveness, aiming to ensure the continued smooth operation and optimal performance of the Etamid application.

Data provenance

This notice is sourced from Oman Tender Board and was originally published on September 18, 2026. Last refreshed 2 days ago. Reference: 97996. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Muscat Municipality

Muscat Municipality has issued 100 procurement notices on BidsFactory, including 13 currently open and 0 awarded contracts. Activity concentrates in Construction & Civil Works, General Supplies & Services, and Architecture & Engineering Services. All notices are published for Oman. Notices are distributed via Oman Tender Board. Most recent publication: September 21, 2026.

Frequently asked questions about this tender

How can I submit a bid?

Visit Oman Tender Board to access the full notice, required documents, and submission instructions. Quote reference 97996 when communicating with the contracting authority.

Who is the contracting authority?

This notice was issued by Muscat Municipality in Oman. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

Where will the contract be performed?

The contract is for delivery in Oman. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.