Acquisition of equipment and software for the implementation of the Call/Queue Management System at CDP

This tender concerns the procurement of essential equipment and software required for the establishment of a Call/Queue Management System at the CDP (Centro de Detenção de Prisioneiros). The primary objective is to enhance the operational efficiency and patient/visitor experience within the facility by implementing a modern system to manage waiting lines and service calls. The scope of the acquisition includes the necessary hardware components, such as call stations, displays, and potentially servers, alongside the specialized software that will drive the system's functionality. This includes features for ticket dispensing, call display, status monitoring, and reporting. The implementation is expected to streamline processes, reduce perceived wait times, and improve overall resource allocation within the CDP. Bidders are expected to provide comprehensive solutions that are reliable, scalable, and user-friendly. Further details regarding specific technical specifications, quantities, delivery timelines, and evaluation criteria will be provided in the full tender documentation. This initiative falls under the operational improvement and infrastructure development sector within the correctional services, aiming to modernize facilities and enhance service delivery.

This is a supplies contract in the information and communication technology and Monitoring Evaluation sectors, with a focus on Software. Located in Portugal, Europe, this opportunity is open to firms and consortiums, with an estimated budget of EUR 5,355.

Published through base_gov_pt, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for the supply of goods in the information and communication technology sector. Supply contracts typically require bidders to demonstrate product compliance with technical specifications, delivery capacity, and relevant certifications. This contract has already been awarded. The information is published for transparency and market intelligence purposes.