Tenders/Acquisition of perpetual HXGN OnCall Dispatch licensing to enhance pre-hospital emergency services

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Acquisition of perpetual HXGN OnCall Dispatch licensing to enhance pre-hospital emergency services

Auto-translated from Portuguese

Original title: Aquisição de licenciamento perpétuo HXGN OnCall Dispatch para reforço da emergência pré-hospitalar

Serviços Partilhados do Ministério da Saúde, EPE

Published: Sep 23, 2026

Updated: Sep 23, 2026

Source: TED - Tenders Electronic Daily (EU)

About This Opportunity

This is a supplies contract in the information and communication technology sector, with a focus on Software. Located in Portugal, Europe, this opportunity is open to firms and consortiums.

Published through TED - Tenders Electronic Daily (EU), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for the supply of goods in the information and communication technology sector. Supply contracts typically require bidders to demonstrate product compliance with technical specifications, delivery capacity, and relevant certifications. Interested parties should review the full documentation on the original source before submitting their proposal.

Description

Original language: Portuguese

This tender, originating from Portugal and sourced via TED, concerns the acquisition of a perpetual license for the HxGN OnCall Dispatch software. The contracting authority is seeking to enhance its pre-hospital emergency response capabilities through the procurement of this specialized dispatch system. Typical requirements for such software include robust call handling, resource management, dispatching, and real-time situational awareness features. The system is expected to integrate with existing emergency services infrastructure and potentially offer mobile capabilities for field personnel. Bidders will likely need to demonstrate expertise in providing and supporting mission-critical software solutions for emergency services, including comprehensive training and ongoing technical support. The perpetual licensing model suggests a long-term investment in the software's functionality and reliability. Compliance with relevant data protection and security standards, particularly concerning sensitive emergency response data, will be a critical evaluation criterion. The objective is to acquire a state-of-the-art dispatch solution that improves the efficiency and effectiveness of emergency medical services.

Data provenance

This notice is sourced from TED - Tenders Electronic Daily (EU) and was originally published on September 23, 2026. Last refreshed today. Original language: Portuguese. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Serviços Partilhados do Ministério da Saúde, EPE

Serviços Partilhados do Ministério da Saúde, EPE has issued 298 procurement notices on BidsFactory, including 22 currently open and 151 awarded contracts. Activity concentrates in Information & Communication Technology, Health & Medical, and General Supplies & Services. All notices are published for Portugal. Notices are distributed via base_gov_pt and TED - Tenders Electronic Daily (EU). Most recent publication: September 23, 2026.

Frequently asked questions about this tender

How can I submit a bid?

Visit TED - Tenders Electronic Daily (EU) to access the full notice, required documents, and submission instructions provided by the contracting authority.

Who is the contracting authority?

This notice was issued by Serviços Partilhados do Ministério da Saúde, EPE in Portugal. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Supplies contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

Where will the contract be performed?

The contract is for delivery in Portugal. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.