Acquisition of IT technical assistance services
About This Opportunity
TranslatedThis tender concerns the procurement of Information Technology (IT) technical assistance services. The contracting authority is seeking to engage a service provider to offer expert support and maintenance for its IT infrastructure and systems. The scope of services is expected to be comprehensive, potentially including help desk support, network management, hardware and software troubleshooting, system maintenance, cybersecurity assistance, and IT consulting. The specific details of the required services, service level agreements (SLAs), and expected response times will be elaborated in the full tender documentation. This procurement aims to ensure the reliable and efficient operation of the organization's IT environment by securing professional technical expertise. Bidders are invited to submit proposals detailing their capabilities, experience, and proposed solutions for meeting the IT technical assistance needs. The evaluation will likely focus on the technical competence of the bidder, the proposed service delivery model, and the overall cost-effectiveness of their offer.
This is a services contract in the information and communication technology, Monitoring Evaluation and environment and climate sectors. Located in Portugal, Europe, this opportunity is open to firms and consortiums, with an estimated budget of EUR 7,422.
Published through base_gov_pt, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.
Description
Auto-translated from PortugueseThis tender, originating from Portugal and managed through the official public procurement portal, BASE, seeks the acquisition of comprehensive IT technical assistance services. The contracting authority, a public entity within Portugal, is looking to engage a qualified provider to deliver a range of support solutions to ensure the efficient and reliable operation of its information technology infrastructure.
The scope of services typically expected in such a procurement would encompass, but not be limited to, hardware and software support, network maintenance, troubleshooting, system diagnostics, and potentially proactive IT management. Bidders will likely be required to demonstrate a proven track record in providing similar technical assistance to public sector organizations or large enterprises. Key evaluation criteria will likely include the technical capabilities of the proposed solution, the experience and qualifications of the service delivery team, the proposed service level agreements (SLAs), and the overall cost-effectiveness of the bid. Prospective suppliers should be prepared to outline their methodologies for incident response, problem resolution, and ongoing system monitoring. The tender aims to secure a robust and responsive IT support partnership to maintain operational continuity and address any technical challenges that may arise.
Data provenance
This notice is sourced from base_gov_pt and was originally published on March 9, 2026. Last refreshed 9 days ago. Original language: Portuguese. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About Agrupamento de Escolas Dr. Francisco Sanches
Agrupamento de Escolas Dr. Francisco Sanches has issued 9 procurement notices on BidsFactory, including 0 currently open and 9 awarded contracts. Activity concentrates in Monitoring, Evaluation & Learning, Health & Medical, and General Supplies & Services. All notices are published for Portugal. Notices are distributed via base_gov_pt. Most recent publication: March 10, 2026.
Frequently asked questions about this tender
Is this tender still open?
No — the contract has already been awarded to ASNET Unipessoal, Lda. The award notice is archived on BidsFactory for transparency and market intelligence.
Who is the contracting authority?
This notice was issued by Agrupamento de Escolas Dr. Francisco Sanches in Portugal. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
What is the estimated budget?
The estimated contract value is Up to €7,422. Bidders should ensure their proposals are consistent with this range and account for any local taxes and contract execution costs.
Where will the contract be performed?
The contract is for delivery in Portugal. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit base_gov_pt to access the full notice, required documents, and submission instructions provided by the contracting authority.
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