PROCUREMENT OF IT TECHNICAL ASSISTANCE SERVICES.

Auto-translated from Portuguese

Original title: Aquisição de serviços de assistência técnica informática.

Agrupamento de Escolas de Braga Oeste

Published: Mar 9, 2026

Updated: Jun 21, 2026

Source: Portal BASE (Portugal)

This tender has been awarded

Awarded to ASNET Unipessoal, Lda

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About This Opportunity

Translated

This tender is for the procurement of IT technical assistance services. The contracting authority is seeking a service provider to offer comprehensive support for its information technology infrastructure. This may include a range of services such as help desk support, troubleshooting hardware and software issues, network maintenance and administration, system upgrades, cybersecurity monitoring, and IT consulting. The objective is to ensure the smooth, efficient, and secure operation of the organization's IT systems. The scope of services could be broad, potentially covering all aspects of IT support required by the organization. The provider will be expected to deliver timely and effective technical solutions, respond to incidents promptly, and potentially offer proactive maintenance to prevent future issues. This procurement aims to secure reliable IT support, ensuring business continuity and minimizing disruptions caused by technical problems. The specific requirements, service level agreements (SLAs), and duration of the contract will be detailed in the tender documentation.

This is a services contract in the information and communication technology, environment and climate and construction and civil works sectors. Located in Portugal, Europe, this opportunity is open to firms and consortiums, with an estimated budget of EUR 5,178.

Published through base_gov_pt, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.

Description

Original language: Portuguese

This tender, originating from Portugal and published on the BASE public procurement portal, seeks to procure comprehensive IT technical assistance services. The contracting authority, identified through the Portuguese public administration, is looking to establish a service agreement that will ensure the efficient and reliable operation of its information technology infrastructure.

This procurement is designed to secure expert support across a range of IT domains, addressing the ongoing needs for maintenance, troubleshooting, and potential upgrades.

Typical requirements for such a service would encompass, but not be limited to, helpdesk support for end-users, hardware and software diagnostics and repair, network infrastructure maintenance, cybersecurity incident response, and potentially the provision of specialized IT consulting. Bidders are expected to demonstrate a proven track record in delivering similar IT support services to public or private sector organizations. The tender will likely evaluate proposals based on the technical capabilities of the service provider, their understanding of the authority's IT environment, the proposed service delivery model, response times, and the overall cost-effectiveness of their offering. Successful candidates will be expected to adhere to strict service level agreements and contribute to the seamless functioning of the contracting authority's digital operations.

Data provenance

This notice is sourced from base_gov_pt and was originally published on March 9, 2026. Last refreshed 3 days ago. Original language: Portuguese. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Agrupamento de Escolas de Braga Oeste

Agrupamento de Escolas de Braga Oeste has issued 6 procurement notices on BidsFactory, including 0 currently open and 6 awarded contracts. Activity concentrates in Health & Medical, Information & Communication Technology, and Governance & Public Administration. All notices are published for Portugal. Notices are distributed via base_gov_pt. Most recent publication: May 25, 2026.

Frequently asked questions about this tender

Who is the contracting authority?

This notice was issued by Agrupamento de Escolas de Braga Oeste in Portugal. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

What is the estimated budget?

The estimated contract value is Up to €5,178. Bidders should ensure their proposals are consistent with this range and account for any local taxes and contract execution costs.

Where will the contract be performed?

The contract is for delivery in Portugal. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit base_gov_pt to access the full notice, required documents, and submission instructions provided by the contracting authority.

Is this tender still open?

No — the contract has already been awarded to ASNET Unipessoal, Lda. The award notice is archived on BidsFactory for transparency and market intelligence.