Acquisition of IT Helpdesk and Support Services

Auto-translated from Portuguese

Original title: Aquisição de serviços de IT Helpdesk e suporte

Freguesia de Falagueira-Venda Nova

Published: Feb 20, 2026

Updated: Jun 21, 2026

Source: Portal BASE (Portugal)

This tender has been awarded

Awarded to Compuworks - Soluções Empresariais de Informática e Telecomunicações, Lda

Browse open Information & Communication Technology tenders in Portugal

About This Opportunity

Translated

The tender titled 'Acquisition of IT Helpdesk and Support Services' (2026-ADRG-AQS-02) seeks qualified vendors to provide comprehensive IT helpdesk and support services. This initiative is aimed at enhancing the technological infrastructure and ensuring efficient IT operations within the organization. Key requirements for bidders include proven experience in delivering IT support services, a robust understanding of helpdesk operations, and the ability to provide timely and effective solutions to technical issues. The services will encompass user support, troubleshooting, system maintenance, and the management of IT resources. The location for the provision of these services is not explicitly stated, but it is implied that the support will be required for various operational sites of the organization. Interested parties are encouraged to demonstrate their capabilities through a detailed proposal that outlines their approach, experience, and pricing structure. The tender emphasizes the importance of responsiveness and customer service excellence in the delivery of IT support. This procurement process is part of a broader effort to enhance operational efficiency and ensure that all technological needs are met promptly and effectively. Bidders must adhere to the submission guidelines and deadlines as specified in the tender documentation.

This is a services contract in the information and communication technology sector, with a focus on IT support. Located in Portugal, Europe, this opportunity is open to firms and consortiums, with an estimated budget of EUR 10,561.

Published through base_gov_pt, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.

Description

Original language: Portuguese

The tender titled "Aquisição de serviços de IT Helpdesk e suporte" pertains to the procurement of IT helpdesk and support services in Portugal. This initiative is part of a broader strategy to enhance technological support across various sectors, ensuring efficient and effective handling of IT-related issues within organizations. The contracting authority responsible for this tender is currently unspecified, but it is listed on the BASE portal, which centralizes public contract information for Portugal's mainland and autonomous regions.

The procurement seeks qualified suppliers capable of providing comprehensive IT helpdesk services, which typically includes user support, troubleshooting, system maintenance, and guidance on software applications. Vendors are expected to demonstrate their ability to deliver timely and effective support, ensuring minimal disruption to operations. Essential requirements for participation may include proven experience in IT support services, qualified personnel, and the capacity to respond to requests within predefined response times.

Additionally, bidders should be prepared to offer scalable solutions that can adapt to varying demands, as well as demonstrate a commitment to customer satisfaction and quality assurance. The tender emphasizes the importance of maintaining robust communication channels and providing training resources to staff as needed. Interested parties are encouraged to review the full details available on the BASE portal to prepare their submissions in accordance with the specified criteria and deadlines. This tender represents a critical opportunity for service providers to contribute to the technological advancement of public services in Portugal.

Data provenance

This notice is sourced from base_gov_pt and was originally published on February 20, 2026. Last refreshed 5 days ago. Original language: Portuguese. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Freguesia de Falagueira-Venda Nova

Freguesia de Falagueira-Venda Nova has issued 25 procurement notices on BidsFactory, including 0 currently open and 24 awarded contracts. Activity concentrates in Information & Communication Technology, General Supplies & Services, and Construction & Civil Works. All notices are published for Portugal. Notices are distributed via base_gov_pt. Most recent publication: June 16, 2026.

Frequently asked questions about this tender

Who is the contracting authority?

This notice was issued by Freguesia de Falagueira-Venda Nova in Portugal. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

What is the estimated budget?

The estimated contract value is Up to €10,561. Bidders should ensure their proposals are consistent with this range and account for any local taxes and contract execution costs.

Where will the contract be performed?

The contract is for delivery in Portugal. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit base_gov_pt to access the full notice, required documents, and submission instructions provided by the contracting authority.

Is this tender still open?

No — the contract has already been awarded to Compuworks - Soluções Empresariais de Informática e Telecomunicações, Lda. The award notice is archived on BidsFactory for transparency and market intelligence.