Acquisition of maintenance services for Fortigate and FortiADC equipment support
About This Opportunity
TranslatedThis tender seeks to procure maintenance services for the support of Fortigate and FortiADC equipment. The objective is to ensure the continuous and optimal functioning of these network security and application delivery controllers. The services required will likely encompass preventative maintenance, corrective maintenance, technical support, and potentially software/firmware updates for the specified Fortinet products. The scope of the contract is expected to cover all aspects necessary to maintain the security posture and performance of the network infrastructure where these devices are deployed. This includes timely response to incidents, troubleshooting, and resolution of any technical issues that may arise. The procurement is vital for organizations relying on Fortigate firewalls and FortiADC load balancers to protect their networks and ensure application availability. The contract will define the service level agreements (SLAs), including response times and resolution targets, to guarantee minimal disruption to operations. The successful bidder will be expected to possess certified expertise in Fortinet technologies and demonstrate a proven track record in providing similar support services.
This is a services contract in the information and communication technology, health and medical services and security and defense sectors, with a focus on Software, Hardware, Network Infrastructure and IT support. Located in Portugal, Europe, this opportunity is open to firms and consortiums, with an estimated budget of EUR 35,308.
Published through base_gov_pt, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.
Description
Original language: PortugueseThis tender seeks the acquisition of maintenance services for Fortigate and FortiADC equipment within Portugal. The contracting authority, operating through the BASE portal, is looking to secure comprehensive support for its existing Fortigate firewall and FortiADC application delivery controller infrastructure.
This procurement is crucial for ensuring the ongoing operational integrity, security, and optimal performance of critical network and application delivery systems.
Typical requirements for such a tender would include the provision of technical support, including remote and on-site assistance, for hardware and software issues related to the specified Fortinet products. Bidders are expected to detail their capabilities in incident response, problem resolution, and the proactive identification and mitigation of potential system vulnerabilities. Furthermore, the scope of services often encompasses regular system health checks, performance monitoring, and the timely delivery of software updates and security patches. Experience with managing and maintaining similar network security and application delivery environments, along with a strong understanding of Portuguese regulatory requirements for public sector IT infrastructure, will likely be a key consideration for prospective suppliers.
The successful bidder will be responsible for maintaining service level agreements (SLAs) that guarantee defined response and resolution times to minimize any potential disruption to the contracting authority’s operations.
Data provenance
This notice is sourced from base_gov_pt and was originally published on March 9, 2026. Last refreshed 5 days ago. Original language: Portuguese. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About Entidade de Serviços Partilhados da Administração Pública, IP
Entidade de Serviços Partilhados da Administração Pública, IP has issued 45 procurement notices on BidsFactory, including 4 currently open and 21 awarded contracts. Activity concentrates in Information & Communication Technology, General Supplies & Services, and Governance & Public Administration. All notices are published for Portugal. Notices are distributed via base_gov_pt and TED - Tenders Electronic Daily (EU). Most recent publication: May 19, 2026.
Frequently asked questions about this tender
What is the estimated budget?
The estimated contract value is Up to €35,308. Bidders should ensure their proposals are consistent with this range and account for any local taxes and contract execution costs.
Where will the contract be performed?
The contract is for delivery in Portugal. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit base_gov_pt to access the full notice, required documents, and submission instructions provided by the contracting authority.
Is this tender still open?
No — the contract has already been awarded to Chief Security Officers,. The award notice is archived on BidsFactory for transparency and market intelligence.
Who is the contracting authority?
This notice was issued by Entidade de Serviços Partilhados da Administração Pública, IP in Portugal. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
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