Acquisition of IT Support Services

Auto-translated from Portuguese

Original title: Aquisição de serviços de suporte informático

Freguesia de Belas

Published: Feb 16, 2026

Updated: Jun 18, 2026

Source: Portal BASE (Portugal)

This tender has been awarded

Awarded to Compuworks - Soluções Empresariais de Informática e Telecomunicações, Lda

Browse open Information & Communication Technology tenders in Portugal

About This Opportunity

Translated

This tender pertains to the acquisition of IT support services aimed at enhancing the operational efficiency of the requesting organization. The primary objective is to secure a qualified vendor capable of providing comprehensive technical assistance, including but not limited to, system maintenance, troubleshooting, and user support. The services are expected to cover a range of IT-related issues, ensuring minimal downtime and optimal performance of the organization's technological infrastructure. Key requirements for bidders include proven experience in IT support, a team of certified professionals, and the ability to respond promptly to service requests. Additionally, bidders must demonstrate a clear understanding of the organization's specific IT environment and needs. The location of service delivery will primarily be at the organization's headquarters, with potential for remote support as necessary. This tender is critical for maintaining the integrity and functionality of the organization's IT systems, thereby supporting its overall mission and objectives. Interested parties are encouraged to submit their proposals in accordance with the specified guidelines, ensuring compliance with all technical and administrative requirements outlined in the tender documents.

This is a services contract in the information and communication technology sector, with a focus on IT support. Located in Portugal, Europe, this opportunity is open to firms and consortiums, with an estimated budget of EUR 8,544.

Published through base_gov_pt, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.

Description

Original language: Portuguese

The tender titled "AQUISIÇÃO DE SERVIÇOS DE SUPORTE INFORMÁTICO" is an invitation for proposals concerning the procurement of IT support services in Portugal. This initiative is part of the broader efforts by public authorities to enhance the efficiency and functionality of their IT infrastructure. The contracting authority, while not explicitly mentioned, is likely to be a government entity operating within the framework of public procurement regulations in Portugal.

The primary objective of this tender is to secure comprehensive IT support services, which may include but are not limited to system maintenance, technical support, troubleshooting, and software updates.

The successful bidder will be expected to provide timely assistance to ensure minimal disruption to operations, thereby facilitating the seamless execution of governmental functions.

Typically, such tenders require bidders to demonstrate relevant experience in the IT support sector, possess certifications in applicable technologies, and offer a robust service level agreement (SLA) that outlines response times and service availability. Bidders may also be required to present a detailed methodology for service delivery, highlighting their approach to problem resolution and customer service.

This tender represents an opportunity for qualified IT support service providers to engage with a public sector client in Portugal, contributing to the effective management of technological resources within governmental operations. Interested parties are encouraged to consult the Portal BASE, which centralizes information on public contracts in Portugal, to access further details and participation guidelines.

Data provenance

This notice is sourced from base_gov_pt and was originally published on February 16, 2026. Last refreshed 8 days ago. Original language: Portuguese. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Freguesia de Belas

Freguesia de Belas has issued 15 procurement notices on BidsFactory, including 0 currently open and 14 awarded contracts. Activity concentrates in General Supplies & Services, Information & Communication Technology, and Education & Training. All notices are published for Portugal. Notices are distributed via base_gov_pt. Most recent publication: June 17, 2026.

Frequently asked questions about this tender

Is this tender still open?

No — the contract has already been awarded to Compuworks - Soluções Empresariais de Informática e Telecomunicações, Lda. The award notice is archived on BidsFactory for transparency and market intelligence.

Who is the contracting authority?

This notice was issued by Freguesia de Belas in Portugal. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

What is the estimated budget?

The estimated contract value is Up to €8,544. Bidders should ensure their proposals are consistent with this range and account for any local taxes and contract execution costs.

Where will the contract be performed?

The contract is for delivery in Portugal. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit base_gov_pt to access the full notice, required documents, and submission instructions provided by the contracting authority.