Procurement of services for the definition of a common model for the design and development of digital public services

This tender concerns the procurement of expert services to define a standardized model for the design and development of digital public services. The objective is to establish a common framework, methodology, and set of principles that will guide the creation of future digital government services. This initiative aims to promote consistency, efficiency, user-centricity, and interoperability across various public sector digital platforms. The services required likely involve research, analysis of best practices, stakeholder consultation, and the development of practical guidelines and tools. The outcome will be a robust model that can be adopted by different government agencies to streamline the development process, reduce duplication of effort, and enhance the overall quality and user experience of digital public services. The procuring entity is seeking a qualified consultancy or team with expertise in service design, digital transformation, public administration, and user experience (UX) research to deliver this strategic framework.

This is a services contract in the information and communication technology, Research and general supplies sectors. Located in Portugal, Europe, this opportunity is open to firms and consortiums, with an estimated budget of EUR 10,000.

Published through base_gov_pt, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.