Acquisition of Teleassistance Service
About This Opportunity
TranslatedThe tender involves the acquisition of a teleassistance service aimed at providing remote support and assistance to individuals in need. This service is crucial for enhancing the quality of life for vulnerable populations, including the elderly and those with disabilities, by ensuring they have access to immediate help and guidance. Key requirements for bidders may include the ability to deliver 24/7 support, the use of advanced technology for communication, and compliance with relevant health and safety regulations. Additionally, bidders are expected to demonstrate experience in similar projects and provide evidence of their capacity to manage and operate teleassistance services effectively. The location for the service implementation is not specified, but it is anticipated that the service will be available to a wide demographic across various regions. The sector involved is primarily health and social care, focusing on improving accessibility and support for individuals who may face challenges in traditional service environments. Interested parties should prepare their proposals in accordance with the guidelines provided in the tender documents, ensuring all necessary documentation is included to facilitate the evaluation process.
This is a services contract in the health and medical services, information and communication technology and humanitarian aid sectors, with a focus on Emergency Relief. Located in Portugal, Europe, this opportunity is open to firms and consortiums, with an estimated budget of EUR 17,226.
Published through base_gov_pt, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the health and medical services sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.
Description
Original language: PortugueseThe tender for the "Aquisição Serviço de Teleassistência" in Portugal seeks to procure teleassistance services aimed at enhancing the support systems for individuals requiring remote assistance. This initiative underscores the growing need for innovative solutions in healthcare and social services, particularly for vulnerable populations such as the elderly and individuals with disabilities.
As part of the procurement process, the contracting authority aims to identify qualified providers capable of delivering comprehensive teleassistance solutions. Typical requirements for this type of tender may include the provision of 24/7 monitoring services, emergency response coordination, and the integration of advanced communication technologies to ensure seamless interaction between users and support personnel. Additionally, bidders may be expected to demonstrate experience in managing similar services, adherence to regulatory standards, and the ability to offer customization to meet the specific needs of the client population.
The tender is part of a broader strategy by the Portuguese government to improve the quality of life for citizens through the use of technology in health and social care. Interested parties are encouraged to review the detailed specifications and criteria outlined in the tender documents, which will be made available through the BASE portal, the central hub for public contracts in mainland Portugal and its autonomous regions.
This procurement opportunity presents an important chance for service providers to contribute to a significant public service initiative, fostering enhanced accessibility and support for those in need.
Data provenance
This notice is sourced from base_gov_pt and was originally published on February 18, 2026. Last refreshed 3 days ago. Original language: Portuguese. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About Município de Felgueiras
Município de Felgueiras has issued 31 procurement notices on BidsFactory, including 2 currently open and 24 awarded contracts. Activity concentrates in Construction & Civil Works, Governance & Public Administration, and General Supplies & Services. All notices are published for Portugal. Notices are distributed via base_gov_pt and TED - Tenders Electronic Daily (EU). Most recent publication: May 22, 2026.
Frequently asked questions about this tender
Is this tender still open?
No — the contract has already been awarded to Helpphone - Tecnologias de Comunicação, SA. The award notice is archived on BidsFactory for transparency and market intelligence.
Who is the contracting authority?
This notice was issued by Município de Felgueiras in Portugal. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Services contract in the Health & Medical sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
What is the estimated budget?
The estimated contract value is Up to €17,226. Bidders should ensure their proposals are consistent with this range and account for any local taxes and contract execution costs.
Where will the contract be performed?
The contract is for delivery in Portugal. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit base_gov_pt to access the full notice, required documents, and submission instructions provided by the contracting authority.
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