Tenders/Avaya Aura Contact Centre System Replacement

Avaya Aura Contact Centre System Replacement

Greater Manchester Combined Authority
Published: Sep 18, 2026
Updated: Sep 18, 2026
Source: uk_fts

About This Opportunity

This is a services contract in the information and communication technology, agriculture and food security and security and defense sectors, with a focus on agricultural machinery and Police. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums.

Published through UK FTS - Find a Tender Service, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This is an advance notice — the formal tender is expected to be published shortly. Interested parties can use this time to prepare documentation and identify potential partners.

Description

Greater Manchester Combined Authority (GMCA), as the contracting authority for Greater Manchester Police (GMP), would like to hear from suppliers willing to share information about possible replacement solutions for its current Avaya Aura Contact Centre (AACC) system for the management its telephony platform. AACC is a critical component of the telephony platform, enabling the routing of emergency (999) and non-emergency (101) contact to GMP call handlers within its Force Contact, Crime, and Operations branch (FCCO). The system is also used by GMP’s Cell Allocation Unit, Estates team, and IT Service Desk, equating to between roughly 1000-1500 users (not concurrent users).

Data provenance

This notice is sourced from UK FTS - Find a Tender Service and was originally published on September 18, 2026. Last refreshed 2 days ago. Reference: 088758-2026. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Greater Manchester Combined Authority

Greater Manchester Combined Authority has issued 291 procurement notices on BidsFactory, including 11 currently open and 227 awarded contracts. Activity concentrates in Governance & Public Administration, Information & Communication Technology, and Construction & Civil Works. All notices are published for United Kingdom. Notices are distributed via UK FTS - Find a Tender Service and UK Contracts Finder. Most recent publication: September 18, 2026.

Frequently asked questions about this tender

How can I submit a bid?

Visit UK FTS - Find a Tender Service to access the full notice, required documents, and submission instructions. Quote reference 088758-2026 when communicating with the contracting authority.

Who is the contracting authority?

This notice was issued by Greater Manchester Combined Authority in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

Where will the contract be performed?

The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

Find tenders like this automatically

Set up alerts and filters that match your business — never miss a relevant opportunity again.

See plans

Key Details

Contract Type
Services
Eligibility
Firms / Consortiums
Language
English
Reference
088758-2026

Source

uk_fts
uk_fts
Official Source

Contracting Authority

Greater Manchester Combined Authority
🇬🇧United Kingdom

Matching Experts

Are you a consultant?

Join our Expert Network and get matched with relevant tenders.