Management and hosting National Fault Number

Auto-translated from Dutch

Original title: Beheer en hosting Nationaal Storingsnummer

Netbeheer Nederland

Published: Jul 22, 2026

Updated: Aug 5, 2026

Source: netherlands_tenderned

About This Opportunity

This is a services contract in the energy and power and humanitarian aid sectors. Located in Netherlands, Europe, this opportunity is open to firms and consortiums. Proposals must be submitted before August 24, 2026.

Published through Netherlands TenderNed, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the energy and power sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.

Description

Auto-translated from Dutch

Management and hosting National Fault Number Client: Netbeheer Nederland The tendered Contract concerns the management and hosting of the national fault number for gas and electricity (0800-9009) and the associated paid number (0900-9009111) including the central IVR environment, routing, management portals and links with the contact centers of the Regional Network Operators (RNBs). The Contractor will be contracted by NB NL for the complete telephony service, including answering calls, managing the IVR environment, routing calls to the correct RNB or CCI, and providing the sectoral management platform. See the Selection Guide for the complete scope of work. Procedure: Non-public Publication Type: Contract Notice Contract Type: Services Reference: 598707 European: Yes

Data provenance

This notice is sourced from Netherlands TenderNed and was originally published on July 22, 2026. Last refreshed 3 days ago. Original language: Dutch. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Netbeheer Nederland

Netbeheer Nederland has issued 6 procurement notices on BidsFactory, including 4 currently open and 1 awarded contracts. Activity concentrates in Energy & Power, Environment & Climate, and General Supplies & Services. All notices are published for Netherlands. Notices are distributed via Netherlands TenderNed and TED - Tenders Electronic Daily (EU). Most recent publication: July 22, 2026.

Frequently asked questions about this tender

Where will the contract be performed?

The contract is for delivery in Netherlands. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit Netherlands TenderNed to access the full notice, required documents, and submission instructions provided by the contracting authority.

When does this tender close?

The submission deadline is August 24, 2026. You have 15 days left to prepare and submit your proposal to the contracting authority.

Who is the contracting authority?

This notice was issued by Netbeheer Nederland in Netherlands. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Energy & Power sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.