Procurement of process and problem management services for processes of HMdI, HMSI, HMD and HMFG in 2 lots
About This Opportunity
Germany contract award (education & training): Beschaffung von Verfahrens- und Problemmanagementleistungen für. By Land Hessen. Awarded to SINC GmbH, Apr 2026.
This is a services contract in the education and training, energy and power and water and sanitation sectors. Located in Germany, Europe, this opportunity is open to firms and consortiums, with an estimated budget of EUR 39.8 million.
Published through DÖE Bekanntmachungsservice (Germany), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the education and training sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.
Description
Auto-translated from GermanProcurement of process and problem management services for processes of HMdI, HMSI, HMD and HMFG in 2 lots
Application management forms a link between the individual Competence Centers (CC) in the HZD, so that customers do not negotiate directly with the CC, but can contact application management directly with their IT requirements via customer management. In various areas of responsibility, there is currently a need for services for operational support, technical consulting, migration, planning, and projects. To cover this need, a framework agreement is to be concluded for each lot with a contract duration of 2 years, with two automatic extensions of one year each for the aforementioned services. Support services are required for the application management of the Hessian Ministry of the Interior, for Security and Heimat (HMdI) including subordinate authorities, the Hessian Ministry of Labor, Integration, Youth and Social Affairs (HMSI), the Hessian Ministry of Family, Seniors, Sport, Health and Care (HMFG) including subordinate authorities, and the Hessian Ministry for Digitalization and Innovation (HMD). The specific processes are as follows: OASIS (Online Query Player Information System), HVF (Hessian Procedures for Refugees), IFAS (Information Fachsystem Arbeitsschutz), Elterngeld, Pflegeaufsicht, ECOS (Key Management), LuP (Load and Performance Tests), JIRA, Supra, Schwebnet, SPIN (Sports Information System), H3C Procedures, Wahl-IT Hessen, eStaatsangehörigkeit, Beteiligungsplattform, eLearning, DDK (Digital Dam Register), ApoDB (Pharmacy Database), BLITS (Status of IT Security), E-Beihilfe, FPM (Fleet Management State), ITBP (IT Development Plan), HeliAbr (Air Rescue Billing) and TraDB (Transparency Database). Need (One person-day corresponds to 8 person-hours): Lot 1: approx. 2,200 person-days per contract year, max. 8,800 person-days in total. The following requirements are particularly set for the Junior Process Manager for administration and project tasks within the scope of operational setup: • good knowledge of operational processes according to ITIL or ITSM (ITIL Foundation) • good knowledge of the German language in spoken and written form (min. language level B2) as well as English skills that enable the use of manufacturer information (manual, internet) or online technical forums • good knowledge in the area of IT security according to BSI standards or comparable IT security standards of other EU states • At least 3 years of experience in the provision and administration of application systems, from a technical and functional perspective. • At least 2 years of experience in the administration of servers under MS Windows Server 2012 ff. as part of large IT infrastructures (enterprise environment, > 50 servers). • At least 1 year of experience in the administration of MS-based server roles in distributed environments. • At least 1 year of experience with Active Directory, including the creation and maintenance of group policies. • At least 1 year of experience in automation and monitoring (SCOM) in distributed environments. • At least 2 years of experience in the administration of database systems • At least 2 years of experience in the administration of web servers (Java, JBoss, Tomcat, Apache or IIS). • At least 1 year of experience in the application of Incident, Problem, Change, and Release Management processes according to ITIL/ITSM. • At least 3 years of experience in the administration of MS Windows Server operating systems. • At least 2 years of experience in storage (SAN, NAS and iSCSI). • At least 2 years of experience with data backup and recovery methods. • At least 2 years of experience in the administration of clients under MS Windows 10 ff.. • At least 2 years of experience in the creation and maintenance of technical concepts, documentation, and operating manuals. • At least 1 year of experience in script development with PowerShell, VBS, Perl or Batch. • At least 1 year of experience in networking (WAN, VLAN, VPN, protocols and hardware). Further details can be found in the service description. Application management forms a link between the individual Competence Centers (CC) in the HZD, so that customers do not negotiate directly with the CC, but can contact application management directly with their IT requirements via customer management. In various areas of responsibility, there is currently a need for services for operational support, technical consulting, migration, planning, and projects. To cover this need, a framework agreement is to be concluded for each lot with a contract duration of 2 years, with two automatic extensions of one year each for the aforementioned services. Support services are required for the application management of the Hessian Ministry of the Interior, for Security and Heimat (HMdI) including subordinate authorities, the Hessian Ministry of Labor, Integration, Youth and Social Affairs (HMSI), the Hessian Ministry of Family, Seniors, Sport, Health and Care (HMFG) including subordinate authorities, and the Hessian Ministry for Digitalization and Innovation (HMD). The specific processes are as follows: OASIS (Online Query Player Information System), HVF (Hessian Procedures for Refugees), IFAS (Information Fachsystem Arbeitsschutz), Elterngeld, Pflegeaufsicht, ECOS (Key Management), LuP (Load and Performance Tests), JIRA, Supra, Schwebnet, SPIN (Sports Information System), H3C Procedures, Wahl-IT Hessen, eStaatsangehörigkeit, Beteiligungsplattform, eLearning, DDK (Digital Dam Register), ApoDB (Pharmacy Database), BLITS (Status of IT Security), E-Beihilfe, FPM (Fleet Management State), ITBP (IT Development...
Data provenance
This notice is sourced from DÖE Bekanntmachungsservice (Germany) and was originally published on April 22, 2026. Last refreshed 41 days ago. Original language: German. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About Land Hessen, vertreten durch die Hessische Zentrale für Datenverarbeitung
Land Hessen, vertreten durch die Hessische Zentrale für Datenverarbeitung has issued 72 procurement notices on BidsFactory, including 3 currently open and 40 awarded contracts. Activity concentrates in Information & Communication Technology, Transport & Logistics, and Education & Training. All notices are published for Germany. Notices are distributed via TED - Tenders Electronic Daily (EU) and DÖE Bekanntmachungsservice (Germany). Most recent publication: September 9, 2026.
Frequently asked questions about this tender
What is the estimated budget?
The estimated contract value is Up to €39,776,000. Bidders should ensure their proposals are consistent with this range and account for any local taxes and contract execution costs.
Where will the contract be performed?
The contract is for delivery in Germany. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit DÖE Bekanntmachungsservice (Germany) to access the full notice, required documents, and submission instructions provided by the contracting authority.
Is this tender still open?
No — the contract has already been awarded to SINC GmbH. The award notice is archived on BidsFactory for transparency and market intelligence.
Who is the contracting authority?
This notice was issued by Land Hessen, vertreten durch die Hessische Zentrale für Datenverarbeitung in Germany. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Services contract in the Education & Training sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
Find tenders like this automatically
Set up alerts and filters that match your business — never miss a relevant opportunity again.