Operation and needs-based further development of psychosocial counseling and support services for people in mental crises (Crisis Service)
About This Opportunity
TranslatedThis tender concerns the continuation of the operational management of the Crisis Service for the Bezirk Oberfranken (Upper Franconia District) in Germany, commencing April 1, 2026, for an initial period of four years, with potential annual extensions. This service is mandated by Article 1 of the Bavarian Psychically Ill Assistance Act (BayPsychKHG) and aims to provide psychosocial counseling and support for individuals experiencing mental health crises. The Crisis Service comprises a central dispatch center (Leitstelle) and associated mobile teams that provide on-site assistance upon request. The awarded contractor will be responsible for operating the dispatch center in accordance with the BayPsychKHG and its implementing regulations, and for managing the overall Crisis Service for Oberfranken in conjunction with the mobile units. The dispatch center must be accessible daily, seven days a week, from 9:00 AM to 12:00 AM via a uniform Bavaria-wide telephone number. Its primary functions include providing professional telephone counseling to individuals in crisis and their relatives, referring them to appropriate outpatient or inpatient care services, and, when necessary, coordinating the assistance of mobile crisis service specialists. To ensure continuous 24/7 operation of the dispatch center, particularly during the night hours (12:00 AM to 9:00 AM), collaboration with dispatch centers from one or more other districts is permissible. This contract emphasizes the critical role of accessible and responsive mental health support within the region.
This is a services contract in the health and medical services and social protection sectors, with a focus on Primary Healthcare, Mental Health and Social Work. Located in Germany, Europe, this opportunity is open to firms and consortiums.
Published through TED - Tenders Electronic Daily (EU), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the health and medical services sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.
Description
Auto-translated from GermanArt. 1 of the Bavarian Psychically Ill Assistance Act (BayPsychKHG) obliges the district of Upper Franconia to operate and further develop psychosocial counseling and support services for people in mental crises (Crisis Service) based on needs. The tender is therefore for the continuation of the Crisis Service's control center from 01.04.2026 for an initial period of four years, with the contractual relationship being extended by one year each time unless a contracting party declares in writing to the other at least nine months in advance that an extension will not take place. The Crisis Service includes a control center and, attached to it, mobile services that become active on-site upon request by the control center. The contractor undertakes to operate the control center in accordance with the provisions of the BayPsychKHG and the administrative regulations issued in accordance with it, and to operate the Upper Franconia Crisis Service together with the mobile services. Accordingly, the control center must be reachable via a uniform Bavarian-wide telephone number daily, seven days a week, continuously from 9:00 AM to 12:00 AM (day operation) and be able to provide professional telephone advice to people in mental crises and their relatives, refer them to outpatient and inpatient care services if necessary, or, if required, ensure the assistance of the mobile specialists of the Crisis Service. In order to guarantee the legally required round-the-clock operation by the control center of the district of Upper Franconia during the period from 0:00 AM to 9:00 AM (night operation), a merger with one or more control centers of other districts is possible.
Data provenance
This notice is sourced from TED - Tenders Electronic Daily (EU) and was originally published on December 15, 2025. Last refreshed 1 day ago. Original language: German. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About Bezirk Oberfranken
Bezirk Oberfranken has issued 4 procurement notices on BidsFactory, including 0 currently open and 3 awarded contracts. Activity concentrates in Transport & Logistics, Health & Medical, and Social Protection & Welfare. All notices are published for Germany. Notices are distributed via TED - Tenders Electronic Daily (EU). Most recent publication: July 24, 2026.
Frequently asked questions about this tender
Where will the contract be performed?
The contract is for delivery in Germany. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit TED - Tenders Electronic Daily (EU) to access the full notice, required documents, and submission instructions provided by the contracting authority.
Is this tender still open?
No — the contract has already been awarded to Diakonie Hochfranken Erwachsenenhilfe gGmbH. The award notice is archived on BidsFactory for transparency and market intelligence.
Who is the contracting authority?
This notice was issued by Bezirk Oberfranken in Germany. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Services contract in the Health & Medical sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
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