BF IT End-user Services
About This Opportunity
TranslatedThis is a post-announcement regarding the "BF IT End-User Services" procurement. Business Finland Oy (hereinafter "the contracting entity/Business Finland/BF") invites candidates to submit an application for participation in the competitive negotiation procedure for the "BF IT End-User Services" procurement, reference number 393/27/2022, in accordance with this invitation to participate and its appendices. The subject of the procurement is the comprehensive management of BF's end-user services, covering the following service packages: • Workstation services (installation, management, and maintenance), including the procurement and support of laptops and accessories (e.g., Windows and Mac support), and workstation and application virtualization. • Mobile device services (installation, management, and maintenance), including the procurement of mobile devices and accessories (e.g., iPhones and Android devices), and tablets (e.g., iOS). • User support via phone, email, and potentially self-service (support languages Finnish and English), including Level 2 support. • An IT supplies webshop according to specifications. • Management and maintenance of cloud services as applicable to the aforementioned services. • On-site support in the Helsinki metropolitan area (support languages Finnish and English/Swedish) (optional). • Other development work separately commissioned by the Client. Devices used in Finland are included in the service model, while abroad, Business Finland will procure the end devices itself, and the supplier will only provide the defined services for these devices. The objective of the end-user services tender is to improve cost-efficiency for end-users by enabling productivity enhancements. This will be achieved by developing functions supported by end-user services and by seeking solutions through the competitive negotiation procedure for effective service delivery, as well as for pricing and end-device procurement models. The negotiation process will particularly focus on identifying the optimal service model for end-device procurement, aiming to find a model that offers the best combination of cost-efficiency and functionality.
This is a services contract in the information and communication technology and general supplies sectors, with a focus on Enterprise Systems, IT support, Hardware and General Supplies. Located in Finland, Europe, this opportunity is open to firms and consortiums.
Published through TED - Tenders Electronic Daily (EU), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.
Description
Auto-translated from fiThis is a post-notification regarding the procurement of BF IT End-user Services. Business Finland Ltd (hereinafter "the contracting entity/Business Finland/BF") invites candidates to submit an application for participation in the competitive negotiation procedure for the procurement of BF IT End-user Services, in accordance with this invitation to participate and its appendices. The subject of the procurement is the comprehensive management of BF's end-user services for the following service packages: • Workstation services (installation, management, and maintenance) o Procurement of laptops and accessories, and support (e.g., Windows and Mac support) o Workstation and application virtualization • Mobile device services (installation, management, and maintenance) o Procurement of mobile devices and accessories (e.g., iPhone and Android) o Tablets (e.g., iOS) • User support via phone, email, and possibly self-service (support languages Finnish and English), including level 2 support • IT supplies webshop according to specifications • Cloud service management and maintenance as applicable to the above services • On-site support in the Helsinki metropolitan area (support languages Finnish and English/Swedish) (option) • Other development work commissioned separately by the Customer in Finland. Devices used abroad are covered by the service model, while abroad, the supplier will only provide the specified services for the end devices procured by Business Finland. The procurement of end-user services aims to improve cost-effectiveness for end-users by enabling productivity improvements. This is achieved by developing functions supported by end-user services and by seeking solutions through a competitive negotiation procedure for efficient service delivery and procurement models for pricing and end devices. The focus of the negotiation process is particularly on finding the optimal service model for end-device procurement. The goal is to identify a model that offers the best combination of cost-effectiveness and functionality. Currently, there are three models (1. supplier's service devices, 2. separate financing, and 3. leasing financing). Through negotiations, the model that best meets the contracting entity's needs and financial objectives will be selected, and the final request for proposals will be based on this. A more detailed description of the procurement is defined in the attached project description and the preliminary draft description of the procurement object (which may be subject to changes and its content will be negotiated). The preliminary estimate is that the contract will be for an indefinite period. However, the subject of the procurement, the duration, and the scope of the contract may be affected by the future integration of Business Finland's international operations into the public administration (Ministry of Economic Affairs and Employment and Ministry for Foreign Affairs press release of 14.06.2024: https://tem.fi/-/team-finland-verkoston-johtaminen-ja-ulkomaantoiminnot-uudistetaan) and the Ministry of Finance's guidance on organizing state-wide information and communication technology services. The estimated total value of the procurement will be specified during the process, depending on the service model chosen as a result of the negotiations.
Data provenance
This notice is sourced from TED - Tenders Electronic Daily (EU) and was originally published on March 17, 2025. Last refreshed 9 days ago. Original language: fi. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About Business Finland Oy
Business Finland Oy has issued 32 procurement notices on BidsFactory, including 2 currently open and 14 awarded contracts. Activity concentrates in Information & Communication Technology, General Supplies & Services, and Education & Training. All notices are published for Finland. Notices are distributed via Hilma Finland and TED - Tenders Electronic Daily (EU). Most recent publication: July 23, 2026.
Frequently asked questions about this tender
Who is the contracting authority?
This notice was issued by Business Finland Oy in Finland. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
How much was the contract awarded for?
Netox Oy was awarded the contract for €3,500,000. The figure reflects the value disclosed by the contracting authority in the award notice.
Where will the contract be performed?
The contract is for delivery in Finland. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit TED - Tenders Electronic Daily (EU) to access the full notice, required documents, and submission instructions provided by the contracting authority.
Is this tender still open?
No — the contract has already been awarded to Netox Oy. The award notice is archived on BidsFactory for transparency and market intelligence.
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