BfAA Hotline Apostille - Telephone service hotline for Apostille support
About This Opportunity
TranslatedA telephone service hotline is required to support the D-AF department. It needs trained personnel to answer inquiries about application status and FAQs.
This is a services contract in the information and communication technology sector, with a focus on Telecommunications. Located in Germany, Europe, this opportunity is open to firms and consortiums.
Published through DÖE Bekanntmachungsservice (Germany), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.
Description
Auto-translated from GermanTelephone service hotline to support Ref D-AF
The operation of a service center ("telephone hotline") with specially trained personnel is required. The contractor's personnel will answer incoming telephone inquiries, including those regarding application receipt, processing status, and according to the FAQs created by the D-AF department. The hotline must be available Monday to Friday from 09:00 to 15:00. The term is 1 year, with the option of annual extension until the total term of max. 4 years is reached.
Data provenance
This notice is sourced from DÖE Bekanntmachungsservice (Germany) and was originally published on June 4, 2026. Last refreshed 3 days ago. Original language: German. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About Bundesamt für Auswärtige Angelegenheiten
Bundesamt für Auswärtige Angelegenheiten has issued 64 procurement notices on BidsFactory, including 21 currently open and 16 awarded contracts. Activity concentrates in General Supplies & Services, Architecture & Engineering Services, and Construction & Civil Works. All notices are published for Germany. Notices are distributed via TED - Tenders Electronic Daily (EU), service.bund.de (Germany), and DÖE Bekanntmachungsservice (Germany). Most recent publication: June 18, 2026.
Frequently asked questions about this tender
How can I submit a bid?
Visit DÖE Bekanntmachungsservice (Germany) to access the full notice, required documents, and submission instructions provided by the contracting authority.
Who is the contracting authority?
This notice was issued by Bundesamt für Auswärtige Angelegenheiten in Germany. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
Where will the contract be performed?
The contract is for delivery in Germany. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
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