BIST Business Support Service

Department for Business & Trade

Published: Jul 27, 2026

Updated: Jul 27, 2026

Source: uk_fts

About This Opportunity

This is a supplies contract in the trade and industry, information and communication technology and governance and public administration sectors, with a focus on Hardware and Procurement Reform. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums, with an estimated budget of GBP 8.3 million.

Published through UK FTS - Find a Tender Service, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for the supply of goods in the trade and industry sector. Supply contracts typically require bidders to demonstrate product compliance with technical specifications, delivery capacity, and relevant certifications. This is an advance notice — the formal tender is expected to be published shortly. Interested parties can use this time to prepare documentation and identify potential partners.

Description

The Department for Business, Innovation, Science and Trade (BIST) wish to give notice of a planned procurement opportunity in relation to delivery of the Business Support Service (BSS). The service will supplement guidance available on gov.uk and business.gov.uk. and is a key part of BIST’s Business Growth Service. The BSS should provide information, advice, guidance, and signposting on any business issue for any kind of business, charity or social enterprise, including pre-startups and start-ups, in England. Scope of the requirement: - The proposed procurement will seek a supplier to provide integrated business support including: - Multi- channel access through telephone, webchat, email, social media, and instant messenger (such as WhatsApp) - A database of business information for use by advisers and some external organisations - The ability to stand up an emergency response plan with 24 hours’ notice from DBT - Maintaining partnerships and relationships across the business support eco-system - There is no requirement to deliver a digital front-end or website, however, the successful supplier will need to be flexible and able to contribute to, or integrate with, any similar delivery undertaken by government. Please note that: - Further information and relevant guidance will be provided in or with the UK4 Tender Notice, published on Find a Tender Service website. - UK 4 Notice and associated procurement documents provided with that notice will outline how and when to express your interest to participate in the procurement process. - All procurement activities will be managed via BIST’s e-procurement system (Jaggaer) - Procurement related documentation will be issued via Jaggaer. Full guidance on registration and system navigation will be provided in or with the UK4 Notice. - It is mandatory for any interested suppliers to register on the new Central Digital Platform (CDP) which is part of the enhanced Find a Tender Service in order to participate in any future procurements. Details of how to register will be included in or with the UK4 Notice. - BIST will not be liable for any expenditure, work, or effort incurred by a provider in acting based on this notice.  - The information provided in this notice is for indicative purposes only. BIST reserves its rights to amend any of the information included in the notice. - BIST reserves the right to add or remove stages throughout the procurement process or to reduce the tendering period in future (in accordance with the PA 23). BIST also reserves the right to decide not to proceed with this procurement. Please note, that involvement in Preliminary Market Engagement (PME) which is due to take place in August is not a pre-requisite for participating in the procurement process.

Data provenance

This notice is sourced from UK FTS - Find a Tender Service and was originally published on July 27, 2026. Last refreshed today. Reference: 070919-2026. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Department for Business & Trade

Department for Business & Trade has issued 95 procurement notices on BidsFactory, including 6 currently open and 85 awarded contracts. Activity concentrates in Governance & Public Administration, Trade & Commerce, and Information & Communication Technology. All notices are published for United Kingdom. Notices are distributed via UK FTS - Find a Tender Service. Most recent publication: July 27, 2026.

Frequently asked questions about this tender

Who is the contracting authority?

This notice was issued by Department for Business & Trade in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Supplies contract in the Trade & Commerce sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

What is the estimated budget?

The estimated contract value is £8,333,333 - £8,333,333. Bidders should ensure their proposals are consistent with this range and account for any local taxes and contract execution costs.

Where will the contract be performed?

The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit UK FTS - Find a Tender Service to access the full notice, required documents, and submission instructions. Quote reference 070919-2026 when communicating with the contracting authority.