BNSSG ICB -St Mungos: Assertive Contact and Engagement (ACE)

Assertive Contact and Engagement Service working with the following groups:
• 16 years old and over.
• With a Bristol GP or eligible for Bristol GP.
• Not engaged with mental health services.
• Significant issues with mental wellbeing, plus complex barriers to engaging in help to address these.
• Most clients will exhibit frequent contact (for example 5 times in last 12 months) with emergency services and/or crisis services.e.g. A&E, Place of Safety/136 suite, crisis team/line, street triage, social care referral, homeless advice.
Complexity in some of these areas:
a) Severe risk of harm to themselves, from others, or towards others
b) Severe isolation - e.g. rarely leaves dwelling
c) If with a current supportive service - not engaging and subsequently at risk of being discharged.
d) Homeless / vulnerably housed.
e) Problematic drug and alcohol use.
f) Related to culture or ethnicity.
Provides 1:1 engagement. Service also includes group based support for those who don't meet the referral criteria and additionally, provides training on MH conditions to other groups and organisations across Bristol.

NHS Bristol, South Gloucestershire and North Somerset ICB are using this notice as an intention to award notice.
NHS Bristol, South Gloucestershire and North Somerset ICB intent to award this contract to an existing provider following Direct Award Process C.
Assertive Contact and Engagement Service working with the following groups:
• 16 years old and over.
• With a Bristol GP or eligible for Bristol GP.
• Not engaged with mental health services.
• Significant issues with mental wellbeing, plus complex barriers to engaging in help to address these.
• Most clients will exhibit frequent contact (for example 5 times in last 12 months) with emergency services and/or crisis services.e.g. A&E, Place of Safety/136 suite, crisis team/line, street triage, social care referral, homeless advice.
Complexity in some of these areas:
a) Severe risk of harm to themselves, from others, or towards others
b) Severe isolation - e.g. rarely leaves dwelling
c) If with a current supportive service - not engaging and subsequently at risk of being discharged.
d) Homeless / vulnerably housed.
e) Problematic drug and alcohol use.
f) Related to culture or ethnicity.
Provides 1:1 engagement. Service also includes group based support for those who don't meet the referral criteria and additionally, provides training on MH conditions to other groups and organisations across Bristol.
The contract has been awarded for the period 01/04/2026 - 31/03/2029 with no provision for extension included.

This procurement has been carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioners.
NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board (ICB) and Gloucestershire ICB are currently working together in a formal "clustering" arrangement to prepare for their merger into a single, new organisation (name to be confirmed), effective from 1st April 2027.