BSW 111-2 Service Subcontract 2627CASUB021_BrisDoc_BSW 111-2

Call handling award as part of the overarching 111-2 service in BANES, Swindon & Wiltshire (BSW)

Services to be provided: The contract is for delivery of the call handling aspect of the BSW 111‑2 Service, which is an NHS 111 mental‑health-focused call handling and clinical assessment service
Urgent award in accordance with regulation 14(2) of the PSR Regulations.
The total cost for a 12‑month period will be £1,022,738
Contract Term: 1 year commencing 28th April 2026 Additional information: This contract has been awarded under the urgent circumstances provision of the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award.
The urgent circumstances provision was applied on an urgent basis to ensure continuity of service, patient and system safety. Immediate continuity of NHS 111‑2 call handling, triage and clinical assessment capacity was required to maintain safe access for patients and to support system flow across urgent and emergency care services.
The contract enables the continued delivery of the BSW 111‑2 Service, including initial call handling, safety checks, high‑level triage, digital case recording, and transfer of cases to the AWP BSW Mental Health Clinical Assessment Service (MHCAS) for clinical review and onward assessment.
Decision Board: AWP Trust Board
There were no declared or potential conflicts of interest.