Call Center Services for Appointment Scheduling, Rescheduling, and Cancellation at Red Salud Casanare E.S.E.

Red Salud Casanare E.S.E. is seeking to contract technical support services for its call center operations. This special regime contract, reference RSC-CD-130-2026, focuses on administrative support for the scheduling, rescheduling, and cancellation of appointments for services provided at the health institutions (IPS) affiliated with Red Salud Casanare. The contract duration is 169 days. The objective is to streamline patient access to healthcare services by optimizing the appointment management process. This initiative aims to improve patient satisfaction and operational efficiency within the healthcare network. The call center will serve as a crucial point of contact for patients, ensuring timely and organized access to medical consultations and treatments. The service provider will be responsible for managing appointment logistics effectively.

This is a services contract in the health and medical services and information and communication technology sectors, with a focus on Network Infrastructure. Located in Colombia, Latin America, this opportunity is open to firms and consortiums, with an estimated budget of COP 11.8 million.

Published through SECOP II Colombia (Date-Filtered), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the health and medical services sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.