Capability Query Management

Cabinet Office

Published: Nov 4, 2025

Updated: Jun 20, 2026

Source: uk_contracts_finder

This tender has been awarded

Awarded to Freshworks Inc — £211,242

Browse open Information & Communication Technology tenders in United Kingdom

About This Opportunity

Award notice from Cabinet Office (United Kingdom) — Capability Query Management. ICT & digital. Awarded to Freshworks Inc (GBP 211K, Aug 2028).

This is a services contract in the information and communication technology sector. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums, with an estimated budget of GBP 211,242.

Published through UK Contracts Finder, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.

Description

A query management system to assist with lowering the workload of the teams and allow them to focus on more complex customer issues and improve response times.. CPV: IT services: consulting, software development, Internet and support (72000000). Procedure: Call-off from a framework agreement

Data provenance

This notice is sourced from UK Contracts Finder and was originally published on November 4, 2025. Last refreshed 4 days ago. Reference: P0522. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Cabinet Office

Cabinet Office has issued 154 procurement notices on BidsFactory, including 12 currently open and 131 awarded contracts. Activity concentrates in Information & Communication Technology, Consulting, and Governance & Public Administration. Tenders span 3 countries including Japan, Zambia, and United Kingdom. Notices are distributed via UK Contracts Finder, UK FTS - Find a Tender Service, and JETRO Japan. Most recent publication: June 18, 2026.

Frequently asked questions about this tender

How can I submit a bid?

Visit UK Contracts Finder to access the full notice, required documents, and submission instructions. Quote reference P0522 when communicating with the contracting authority.

Is this tender still open?

No — the contract has already been awarded to Freshworks Inc. The award notice is archived on BidsFactory for transparency and market intelligence.

Who is the contracting authority?

This notice was issued by Cabinet Office in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

How much was the contract awarded for?

Freshworks Inc was awarded the contract for £211,242. The figure reflects the value disclosed by the contracting authority in the award notice.

Where will the contract be performed?

The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.