Case Management Tool
About This Opportunity
Case Management Tool — services contract awarded in United Kingdom by Department for Work and Pensions. Awarded to Netpremacy Limited (GBP 264K, Apr 2026).
This is a services contract in the information and communication technology sector. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums, with an estimated budget of GBP 527,371.
Published through UK Contracts Finder, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.
Description
We require a Zendesk tooling for 25-30 users i.e. Case Managers, Team leaders,
SAM resource that enables us within our current MVS to scale up to the numbers
that will test the hypothesis that this model should form part of the new PIP Service.. CPV: IT services: consulting, software development, Internet and support (72000000). Procedure: Call-off from a framework agreement. Suitable for SMEs
Data provenance
This notice is sourced from UK Contracts Finder and was originally published on April 10, 2026. Last refreshed 3 days ago. Reference: CF-0025500DQH00000FUqLV2A1. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About Department for Work and Pensions
Department for Work and Pensions has issued 133 procurement notices on BidsFactory, including 2 currently open and 128 awarded contracts. Activity concentrates in Information & Communication Technology, Education & Training, and Health & Medical. All notices are published for United Kingdom. Notices are distributed via UK Contracts Finder and UK FTS - Find a Tender Service. Most recent publication: June 16, 2026.
Frequently asked questions about this tender
Where will the contract be performed?
The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit UK Contracts Finder to access the full notice, required documents, and submission instructions. Quote reference CF-0025500DQH00000FUqLV2A1 when communicating with the contracting authority.
Is this tender still open?
No — the contract has already been awarded to Netpremacy Limited. The award notice is archived on BidsFactory for transparency and market intelligence.
Who is the contracting authority?
This notice was issued by Department for Work and Pensions in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
How much was the contract awarded for?
Netpremacy Limited was awarded the contract for £263,685. The figure reflects the value disclosed by the contracting authority in the award notice.
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