Category 1.- Microsoft 365 Corporate Services.

Microsoft 365 is considered a suite of productivity applications, a fundamental pillar in digital transformation and the creation of a culture of collaborative work and organizational information in the entities that adopt it. This category includes services for implementation, evolution, training, consulting, configuration, documentation, methodologies and procedures, design and support, related to the use of the Microsoft 365 suite and all its components and applications in Public Administrations. It also includes the services necessary to ensure compliance with regulatory, data protection, and information security requirements applicable to the platform and information management (including, where applicable, ENS and RGPD), covering the definition and application of governance, classification, and information protection policies (e.g., sensitivity labeling, data loss prevention, and conservation/retention), as well as the verification and audit actions necessary within the scope of the service. Advanced security services are specifically incorporated, covering identity management, critical migrations, and ensuring regulatory compliance in the corporate environment, as well as performing configurations, deployments, integrations, audits, migrations, and Tenant mergers. Although the scope includes any application that is part of the M365 suite, process automation through Power Platform is explicitly mentioned, including the development and governance of Power Apps and Power Automate solutions aimed at digitizing administrative workflows. Likewise, technical preparation, data security, and deployment of productivity AI solutions, specifically Microsoft 365 Copilot, are integrated, along with the implementation of standard conversational agents.