CBC-1807-T-TH EDT Contact Centre - AWARD

Central Bedfordshire Council

Published: Oct 6, 2025

Updated: Jun 16, 2026

Source: uk_contracts_finder

This tender has been awarded

Awarded to Care Quality Services Limited — €250,000

Browse open Social Protection & Welfare tenders in United Kingdom

About This Opportunity

Award by Central Bedfordshire Council (United Kingdom, social development): CBC-1807-T-TH EDT. Awarded to Care Quality Services Limited (EUR 250K, Sep 2025).

This is a services contract in the social protection and humanitarian aid sectors, with a focus on Protection and Social Work. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums.

Published through UK Contracts Finder, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the social protection sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.

Description

Central Bedfordshire Council is undertaking a competitive tendering exercise to secure an independent Provider to manage the Emergency Duty Team (EDT) Contact Centre.
EDT provides an emergency social work service out of hours; the service is hosted by Central Bedfordshire Council (CBC) and provides a service to Bedford Borough Council (BBC) and Luton Borough Council (LBC) under Service Level Agreements. EDT respond to all emergency social care situations that arise out of hours, and which cannot be left until the next working day. EDT will act to ensure the immediate protection and safeguarding of children, young people, and adults who are at risk of harm. All work is undertaken within the relevant legislative framework.
EDT operates 365 days service a year over 7 days a week, with operating hours totalling to around 129 hours per week on average. The service operating hours are:
• Monday to Thursday 5pm to 9pm
• Friday from 4pm to Monday at 9am
• 24 hours service on Public Holidays. CPV: Customer-care services (79342320). Procedure: Open procedure

Data provenance

This notice is sourced from UK Contracts Finder and was originally published on October 6, 2025. Last refreshed 8 days ago. Reference: IT-33-4597-CBC-1807-T-TH - AWARD. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Central Bedfordshire Council

Central Bedfordshire Council has issued 144 procurement notices on BidsFactory, including 12 currently open and 93 awarded contracts. Activity concentrates in Governance & Public Administration, Construction & Civil Works, and General Supplies & Services. All notices are published for United Kingdom. Notices are distributed via UK FTS - Find a Tender Service and UK Contracts Finder. Most recent publication: June 17, 2026.

Frequently asked questions about this tender

How can I submit a bid?

Visit UK Contracts Finder to access the full notice, required documents, and submission instructions. Quote reference IT-33-4597-CBC-1807-T-TH - AWARD when communicating with the contracting authority.

Is this tender still open?

No — the contract has already been awarded to Care Quality Services Limited. The award notice is archived on BidsFactory for transparency and market intelligence.

Who is the contracting authority?

This notice was issued by Central Bedfordshire Council in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Social Protection & Welfare sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

How much was the contract awarded for?

Care Quality Services Limited was awarded the contract for €250,000. The figure reflects the value disclosed by the contracting authority in the award notice.

Where will the contract be performed?

The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.