User service and assistance center (HELPDESK)

Auto-translated from French

Original title: Centre de services et assistance aux utilisateurs (HELPDESK)

Bureau de Recherche en Géologie Minière (BRGM)

Published: Oct 15, 2026

Updated: Oct 19, 2026

Source: TED - Tenders Electronic Daily (EU)

This tender has been awarded

Awarded to INETUM — €1,500,000

Browse open Information & Communication Technology tenders in France

About This Opportunity

This is a services contract in the information and communication technology sector. Located in France, Europe, this opportunity is open to firms and consortiums.

Published through TED - Tenders Electronic Daily (EU), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.

Description

Auto-translated from French

BRGM has outsourced level 1 IT support and handling of hardware problems (printers, copiers, etc.) at level 2 for employees since July 2001 through a telephone platform located on site called "3150". This platform is responsible for: - Level 1: Incidents are resolved by phone and remote control. - Level 2 (hereinafter referred to as "hardware support level 2"): This involves hardware troubleshooting resolved physically on site. - Level 2 administration: tasks related to the administration of internal tools The subject of this contract is the renewal of the service center provision, which still includes the call center and the current missions carried out by 3150

Data provenance

This notice is sourced from TED - Tenders Electronic Daily (EU) and was originally published on October 15, 2026. Last refreshed 26 days ago. Original language: French. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Bureau de Recherche en Géologie Minière (BRGM)

Bureau de Recherche en Géologie Minière (BRGM) has issued 110 procurement notices on BidsFactory, including 5 currently open and 29 awarded contracts. Activity concentrates in Architecture & Engineering Services, Information & Communication Technology, and Mining & Extractives. All notices are published for France. Notices are distributed via France BOAMP, TED - Tenders Electronic Daily (EU), and France AWS-Achat (Ach@t Solutions). Most recent publication: November 9, 2026.

Frequently asked questions about this tender

How much was the contract awarded for?

INETUM was awarded the contract for €1,500,000. The figure reflects the value disclosed by the contracting authority in the award notice.

Where will the contract be performed?

The contract is for delivery in France. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit TED - Tenders Electronic Daily (EU) to access the full notice, required documents, and submission instructions provided by the contracting authority.

Is this tender still open?

No — the contract has already been awarded to INETUM. The award notice is archived on BidsFactory for transparency and market intelligence.

Who is the contracting authority?

This notice was issued by Bureau de Recherche en Géologie Minière (BRGM) in France. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.