Tenders/CES-26-01887-RFP - QUALIFICATION - CSI development, data collection review, Organizational continuous improvement framework and on demand customer feedback related services

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CES-26-01887-RFP - QUALIFICATION - CSI development, data collection review, Organizational continuous improvement framework and on demand customer feedback related services

WIPO

Published: Jun 1, 2026

Updated: Jun 18, 2026

Source: UNGM - United Nations Global Marketplace

About This Opportunity

WIPO - Request for proposal

This is a services contract in the Research and legal services sectors. Located in Switzerland, Europe, this opportunity is open to firms and consortiums. Proposals must be submitted before July 1, 2026.

Published through UNGM - United Nations Global Marketplace, part of the United Nations system, which follows UN procurement standards. UN-funded opportunities are typically open to vendors registered in the UN Global Marketplace for services in the Research sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.

Description

Agency: WIPO | Reference: rfx_777 | Type: Request for proposal World Intellectual Property Organization (WIPO) is a specialized agency of the United Nations with 193 member states. WIPO is conducting a competitive solicitation process to select a Contractor to provide support in the Customer Satisfaction Index (CSI) development, data collection review, Organizational continuous improvement framework and a Contractor to provide on demand customer feedback related services. WIPO hereby invites your company to submit a proposal in response to the Request for Proposal (RFP) No. CES-26-01887-RFP. It is to be noted that WIPO will only accept proposals from a legal entity/Commercial companies. Proposals sent directly by individuals will not be accepted. IMPORTANT NOTE: This RFP is divided into 2 lots (See below), one for the Customer Satisfaction Index (CSI) development, data collection review, Organizational continuous improvement framework and one for on demand customer feedback related services. Bidders may submit their response for one or both lots. Each lot will constitute an individual submission to be evaluated separately. Here are the references for the 2 lots: rfx_778 - CES-26-01887-RFP - LOT 1 - CSI; rfx_779 - CES-26-01887-RFP - LOT 2 -On demand IMPORTANT: As a first step, the qualification process must be completed whether your company is bidding for one lot or both. Here is the reference to the qualification Rfx: rfx_777 - CES-26-01887-RFP - QUALIFICATION Should you face any issue with your registration in the United Nations Global Marketplace portal (UNGM), please refer to the UNGM Help Center. Should you face any issue with the WIPO eSourcing system, please contact: Natacha Dubois, phone: +41 22 338 82 02, email: natacha.dubois@wipo.int DOCUMENTS AND LINKS: • WIPO eSourcing user guide for suppliers.pdf: https://www.ungm.org/Public/Notice/DownloadDocument?noticeId=302641&documentId=2028884 • WIPO eSourcing manuel des utilisateurs pour fournisseurs.pdf: https://www.ungm.org/Public/Notice/DownloadDocument?noticeId=302641&documentId=2028885 • Download all documents: https://www.ungm.org/Public/Notice/DownloadAllDocuments?noticeId=302641 CONTACT: • Email: natacha.dubois@wipo.int

Data provenance

This notice is sourced from UNGM - United Nations Global Marketplace and was originally published on June 1, 2026. Last refreshed 4 days ago. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About WIPO

WIPO has issued 27 procurement notices on BidsFactory, including 7 currently open and 0 awarded contracts. Activity concentrates in Information & Communication Technology, Education & Training, and General Supplies & Services. All notices are published for Switzerland. Notices are distributed via UNGM - United Nations Global Marketplace. Most recent publication: June 15, 2026.

Frequently asked questions about this tender

Who is the contracting authority?

This notice was issued by WIPO in Switzerland. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Research & Innovation sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

Where will the contract be performed?

The contract is for delivery in Switzerland. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit UNGM - United Nations Global Marketplace to access the full notice, required documents, and submission instructions provided by the contracting authority.

When does this tender close?

The submission deadline is July 1, 2026. You have 8 days left to prepare and submit your proposal to the contracting authority.