Communication and Connectivity Products and Services Framework

CPC intends to put a Framework in place for the supply of Unified Communications and Telephony, Mobile Communications and Broadband Network Services, open to both manufacturers and resellers that will offer additional benefits through collaborative and innovative partnerships with CPC Members. The Framework will be for the supply of a wide range of communication & connectivity products and services and the provision of support services, to be purchased in varying quantities during the Framework period. The framework will be open to current and future CPC member institutions across the UK (https://www.thecpc.ac.uk/members), including eligible organisations registered on the UK Register of Learning Providers with a valid UKPRN (https://www.ukrlp.co.uk/). and will also be made available for use by all eligible wider public sector contracting authorities via Crescent Services (https://www.thecpc.ac.uk/members/csl). Please see link to Multiquote to access this opportunity CA18183 https://suppliers.multiquote.com/Page/Login.aspx?u=true&r=Home.aspx This Lot is for the provision and installation of telephone / communication systems as well as the provision for individual standalone devices, supply of hardware and relevant products and services including consultancy. Including but not limited to The supply of communications software, hardware, installation, training and support of communications supplies, services, and solutions whereby users can use a multitude of different devices such as physical phones, software on laptops, PC’s, and apps on mobiles to make and receive calls via a centralised telephony platform. The Lot will focus upon the supply, installation, and setup of telephony platforms using current, supported methods of making and receiving calls over data connectivity as opposed to end of life infrastructure such as Analogue, PSTN, ISDN. However, should such legacy ‘end of life’ equipment and services be required by Participating Public Sector Bodies, such can be provided from this lot for such time as they are available and supported. The Lot will also provide the intelligent combining of voice, video, instant messaging, mobile voice and data, and other multimedia services in a bespoke way depending on the end users’ needs. This Lot covers all encompassing solutions offering for example Desktop Agent/Supervisor, Contact Centre, Video Conferencing and Email/Text management functionality. Software and hardware offered is expected to include as a minimum the following key areas: • Servers. • Telephony. • Unified Messaging. • IP Phones and Softphones. • Licenses. • Implementation Services. • Operations Support and Maintenance. • Training. The Lot also provides access to IP Telephony, Voice Over IP Services and Call Tariff Packages; encompasses the provision and support of IP ‘replacement’ solutions These may be: • Voice over IP (VoIP) gateways for connection of external calls using PABX systems • LAN-based IP telephones. • Integrated desktop/ laptop IP telephony applications. • Session Initiated Protocol (SIP) based services for voice calls over internet/ intranet/ extranet services. • It also incorporates Third Party Billing Analysis and Management etc. as relevant to the SIP environment. The Lot also provides access to omni-channel/multi-media communications solutions and the suite of software, supplies and services as part of a wider unified communication/telephony solution. It is expressly noted that such unified communications solutions can be provided either as on-premise solutions, off-premise cloud solutions or hybrid solutions combining elements of both on-premise and cloud based solutions. Recognising modern trends toward remote and home working, Participating Public Sector Bodies also require solutions that support and deliver remote and home working unified communications/telephony solutions. The Lot will provide access to all aspects of mobile communications and services by Mobile Network Operators (MNOs) and their Resellers - i.e., handsets, other devices, airtime, and value added services. It is anticipated Tenderers may be MNOs and/or their channel partners (e.g., value added sellers, service providers etc). Key Supply/Service Areas: The key supplies, services and solutions will include, but will not be limited to: • The supply of business mobile plans, consisting of minutes, texts, and data, across various networks, and the ability to provide a mixture of networks on a single plan. • The supply of mobile devices across all manufacturers. • The supply of mobile data sims and devices enabling access to the internet throughout the UK. • The supply of multi network SIMS. • Access to the use of multiple networks thus ensuring 100% coverage anywhere in the UK, ensuring no impact to business operations based upon geographical location of office locations or remote working locations. • Network services that will include all the security, compliance, content management and filtering in orde