Tenders/Contact Center as a Service (CCaaS)

Contact Center as a Service (CCaaS)

Schweizerische Bundesbahnen SBB, Informatik Einkauf

Published: Oct 29, 2026

Updated: Oct 29, 2026

About This Opportunity

This is a services contract in the information and communication technology, Migration and general supplies sectors, with a focus on Refugee Assistance and General Supplies. Located in Switzerland, Europe, this opportunity is open to firms and consortiums.

Published through SIMAP Switzerland, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.

Description

Auto-translated from German

Procurement Project Objective The objective of the procurement project is to replace and consolidate the two Contact Center solutions currently in use with a future-proof, standardized, and scalable solution for Contact Center as a Service (CCaaS). This aims to create a common platform that enables standardization where it is technically and economically sensible, while also providing the necessary flexibility for the different requirements of the affected organizational units. Procurement Item The subject of the procurement is a marketable standard solution for Contact Center as a Service, including the necessary services for provision, implementation, configuration, integration, migration, training, operation, maintenance, support, and further development. The procurement includes solutions whose functions and services can be selected, combined, and scaled according to needs. This will support contact centers of various sizes and complexities according to their respective needs and avoid functional overlaps with existing SBB platforms as much as possible. The solution space includes both modularly structured and comprehensively equipped standard solutions. A modular product or pricing structure is not a prerequisite. The complete procurement item can be found in the tender documents.

Data provenance

This notice is sourced from SIMAP Switzerland and was originally published on October 29, 2026. Last refreshed 7 days ago. Original language: German. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Schweizerische Bundesbahnen SBB, Informatik Einkauf

Schweizerische Bundesbahnen SBB, Informatik Einkauf has issued 20 procurement notices on BidsFactory, including 2 currently open and 4 awarded contracts. Activity concentrates in Information & Communication Technology, Migration & Refugees, and Security, Defense & Justice. All notices are published for Switzerland. Notices are distributed via TED - Tenders Electronic Daily (EU) and SIMAP Switzerland. Most recent publication: October 29, 2026.

Frequently asked questions about this tender

Who is the contracting authority?

This notice was issued by Schweizerische Bundesbahnen SBB, Informatik Einkauf in Switzerland. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

Where will the contract be performed?

The contract is for delivery in Switzerland. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit SIMAP Switzerland to access the full notice, required documents, and submission instructions provided by the contracting authority.