Tenders/Contact Centre as a Service

Contact Centre as a Service

Auckland University of Technology

Published: Nov 12, 2026

Updated: Nov 14, 2026

About This Opportunity

This is a services contract in the information and communication technology and education and training sectors, with a focus on Higher Education. Located in New Zealand, Pacific & Oceania, this opportunity is open to firms and consortiums.

Published through GETS - New Zealand Government, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.

Description

AUT is implementing its future Whole of University Service Model and is seeking to modernise the technology supporting our student experience support teams and self-service capabilities to support a seamless, integrated and digital-first student experience.The future service model will enable students to engage through their preferred channels, move between digital self-service and assisted service without losing context, and receive consistent, timely and personalised support. Delivering this experience will require integration between the Contact Centre as a service capability, Microsoft Dynamics 365 CRM, Marketo, knowledge management, student information systems, and other relevant enterprise services.AUT is undertaking this Expression of Interest (EOI) to understand the solutions and delivery approaches available in the market. This includes opportunities to retain, enhance or integrate existing technology investments, or replace components where there is a demonstrable business and commercial benefit. The EOI will inform AUT’s future-state architecture, investment planning and procurement decisions, including the identification of suitably capable suppliers for potential participation in subsequent procurement activities. AUT has not predetermined a preferred technology platform or replacement approach.

Data provenance

This notice is sourced from GETS - New Zealand Government and was originally published on November 12, 2026. Last refreshed today. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Auckland University of Technology

Auckland University of Technology has issued 5 procurement notices on BidsFactory, including 1 currently open and 0 awarded contracts. Activity concentrates in Education & Training, Information & Communication Technology, and Security, Defense & Justice. All notices are published for New Zealand. Notices are distributed via GETS - New Zealand Government. Most recent publication: November 12, 2026.

Frequently asked questions about this tender

Who is the contracting authority?

This notice was issued by Auckland University of Technology in New Zealand. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

Where will the contract be performed?

The contract is for delivery in New Zealand. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit GETS - New Zealand Government to access the full notice, required documents, and submission instructions provided by the contracting authority.