Contract for the Provision of Customer Relationship Management System
About This Opportunity
Robert Gordon University United Kingdom: Contract for the. Supplies contract awarded, ICT & digital. Awarded to Tribal Dynamics Ltd (GBP 288K, Feb 2026).
This is a supplies contract in the information and communication technology sector, with a focus on Software and Translation. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums.
Published through UK FTS - Find a Tender Service, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for the supply of goods in the information and communication technology sector. Supply contracts typically require bidders to demonstrate product compliance with technical specifications, delivery capacity, and relevant certifications. This contract has already been awarded. The information is published for transparency and market intelligence purposes.
Description
The University is aiming to implement a comprehensive Customer Relationship Management (CRM) system, ideally built on Microsoft Dynamics CRM, as part of a broader strategic initiative to drive growth and improve conversion rates. The overarching ambition is not just to streamline the admissions process but to enhance the entire student recruitment journey. This includes efficiently managing interactions with prospective students, optimizing marketing and communication strategies, and ensuring a seamless experience from first contact to enrolment.
Data provenance
This notice is sourced from UK FTS - Find a Tender Service and was originally published on February 26, 2026. Last refreshed 2 days ago. Reference: 017533-2026. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About Robert Gordon University
Robert Gordon University has issued 27 procurement notices on BidsFactory, including 6 currently open and 12 awarded contracts. Activity concentrates in Architecture & Engineering Services, Information & Communication Technology, and Security, Defense & Justice. All notices are published for United Kingdom. Notices are distributed via Public Contracts Scotland and UK FTS - Find a Tender Service. Most recent publication: May 14, 2026.
Frequently asked questions about this tender
What type of contract is this?
This is a Supplies contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
How much was the contract awarded for?
Tribal Dynamics Ltd was awarded the contract for £288,060. The figure reflects the value disclosed by the contracting authority in the award notice.
Where will the contract be performed?
The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit UK FTS - Find a Tender Service to access the full notice, required documents, and submission instructions. Quote reference 017533-2026 when communicating with the contracting authority.
Is this tender still open?
No — the contract has already been awarded to Tribal Dynamics Ltd. The award notice is archived on BidsFactory for transparency and market intelligence.
Who is the contracting authority?
This notice was issued by Robert Gordon University in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
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